Same for me, I tried the website and that didnt work either

Been like that for a good while. Seems esay to fix.

Hello there,

https://plarium.com/forum/en/raid-shadow-legends/674_game-discussion/1426691_known-issue-with-genbo-amazon-prime-drop/

I'll be keeping this thread updated, and there is also an ongoing megathread in the game discussion portion of the forum. Sorry for the continued delay and issues.

I have the same issue.

Seems like neither this nor that thread (now lock) have been updated. I guess that was that.

Hello there,

This thread was never stated or intended to be updated - as this is bug reports section of the forum only - but the one you linked was, hence the screenshots and texts within it containing the word update. It was locked from the onset because it wasn't meant to be a discussion thread, but a series of updates on a developing situation. 

The ongoing megathread which is referenced went 15+ pages, as my fellow moderator Quinn and I assisted players who had not yet received their Genbo. 

I hope that clears things up for you. If you still have not received your Genbo, please open a support ticket in game or here: https://raid-support.plarium.com/hc/en-us/requests/new?_gl=1*103872l*_ga*b2lkODU1MTEwMTA2OS4xNjYxODI2ODE1*_ga_5FNDF9DMY8*MTY4MTQ3MDkzNS43MTEuMS4xNjgxNDcxMTc2LjM5LjAuMA..