my friends and me we got the same problem. Pls fix it, thank u!!

same here even did a full restart and the same out come, no champ 

Strange, it only prompt still processing. But nothing show up.

Could not claim Prime drop Genbo. The chest drops show in inbox but the characters dont. I also claimed the character in Nov. but same issue.

Same 2me. Also in January, - no work, no support.

i

Buying on this day a little, that works fine. But not Promo Codes? The Code from the Hellhades Site also dont work.....

Same with me, picked up the code, put it in at the promo code spot on the sidebar.  Got the message "processing" then nothing.

Same for me. Processing and no champ.

Same for me. I put in promo code, got Processing message, but got nothing. : - (  Please fix and put out announcement so all those with same issue/problem can see.

Same here... i hope this gets a fix

Hi.

Came here to find a solution to exactly this problem.

Hope you can get this fixed soon.

Thx for your support

Got the same problem, even normal promo code didn't work, just Processing message.

I am experiencing the same issue 

Same here :*(

Same issue here, put the code in and no rewards.

Been trying all day. I put the code in and it says "Processing" and disappears. 

Trying again today, Code is expired........

https://plarium.com/forum/en/raid-shadow-legends/674_game-discussion/1426743_genbo-prime-code-issues-have-been-resolved/

To everyone still running into issues, please take a gander at this thread. Everything should resolve itself - even those whose codes who are no longer working and have not received their Genbo yet. 

Says i have GENBO but i don't and now it has expired

submitted help ticket. tried promo code again today and it worked (after 2 days of not working)