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Game freezes in loading screen

Game freezes in loading screen

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5 черв. 2019, 13:3905.06.19
03.05.19
2

Game freezes in loading screen

I use an IPhone XS Max

Operating system 12.3.1

My game freezes when I load into campaign battles, arena and I had two crashes that involved summoning a void shard and a mystery shard. I lost both shards at different times.  

I reset all settings on my iPhone to attempt to resolve the issue. I then reinstalled the game. Still not fixed. Finally I turned the graphics settings down on the game and it still froze. 

I have charter WiFi at 300mbps and I’m on ATT with 4 to 5 bars. I crash with WiFi on and off. 

I installed the game on my iPad Pro 12.5 with operating system 12.3.1.  It freezes less frequently but still happens.  

I love your game and would love to buy some packs but I can’t risk it while I’m being plagued with these issues. Maybe you have some advice on a setting I need to change?


Faithfully,


Timmok

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5 черв. 2019, 13:5605.06.19
03.05.19
2
I failed to mention that Apple ran diagnostics on my phone. All hardware tested good. 
6 черв. 2019, 00:3806.06.19
03.05.19
2
Minotaurs labyrinth. Multiple freeze ups. Lost over 100 energy tonight.  Anybody reading these forums?
6 черв. 2019, 12:3406.06.19
22.03.19
60
man i lost around 700+ energy(4-5 cb key)  in last 12 days,also make post here but noone care about that 
6 черв. 2019, 18:4206.06.19
23.03.19
17
哥们。我跟你机型一样,系统升级了,这个问题一直存在。Dude, I am the same as your model, the system is the same, this problem has not been fixed, I found that in most cases, the load interface freezes, some people happen at the same time, I suspect that there is a problem with the server node. 
6 черв. 2019, 18:4406.06.19
23.03.19
17
I think the best solution is to consume the re-settlement interface deduction. Timmok said:

I use an IPhone XS Max

Operating system 12.3.1

My game freezes when I load into campaign battles, arena and I had two crashes that involved summoning a void shard and a mystery shard. I lost both shards at different times.  

I reset all settings on my iPhone to attempt to resolve the issue. I then reinstalled the game. Still not fixed. Finally I turned the graphics settings down on the game and it still froze. 

I have charter WiFi at 300mbps and I’m on ATT with 4 to 5 bars. I crash with WiFi on and off. 

I installed the game on my iPad Pro 12.5 with operating system 12.3.1.  It freezes less frequently but still happens.  

I love your game and would love to buy some packs but I can’t risk it while I’m being plagued with these issues. Maybe you have some advice on a setting I need to change?


Faithfully,


Timmok