Hello I just want to say this game is awesome  ... but 2 of my friends that I have sent referral links have downloaded the app and are playing the game bug they are not showing up on my referral list. Is there any of fixing this 

Hello I just want to say this game is awesome  ... but 2 of my friends that I have sent referral links have downloaded the app and are playing the game bug they are not showing up on my referral list. Is there any of fixing this 

Hi, having a great time on the game. It was referred to me by a friend (gamename) Defal , but he has never received rewards, i have screenshot of link if necessary? Please could someone look into?

Hey guys,

 I am having the same issue.  I followed the link my friend Bismo Funyuns sent me and we did not get linked.  I have a ticket in but I don't think they understand what I am saying.  I am being very patient here but me and my friend very much deserve our rewards!

I even included a screenshot of the lionk i followed that is timestamped.  I didn't play before this.

I did click the link and install from there, it was only a few weeks after he asked if i installed as he couldn’t see my rewards. I think there was an error as he was sending from android and i installed on ios. 

noloses149 said:

Lethal Blitz said:

Hi, having a great time on the game. It was referred to me by a friend (gamename) Defal , but he has never received rewards, i have screenshot of link if necessary? Please could someone look into?

Hello, you would have to downloaded and installed the game from the link he sent you. If not no rewards will be received.

I did click the link and install from there, it was only a few weeks after he asked if i installed as he couldn’t see my rewards. I think there was an error as he was sending from android and i installed on ios. 

I had the same issue, invited my two kids which play daily, both on iPads of different ages with different iOS builds.  Oddly, on the old IOS build, the link took it to the APP store and it downloaded but on the newer iPad iOS build, it went straight to the standard PC website and i had to have them navigate to the mobile games then download.   Neither worked.   I contacted support in game and after giving me the canned script answer of the others must not have used the links correctly (which was me doing it so that was BS), they then said the links are managed outside of their org so they can’t do anything about it.   I have assumed it may related to the IOS apple ITunes account info, as all my kids are on a family plan (as they don’t have a credit card).   That being said, there is nothing in the link docs that says Family members can’t be friends......kind of BS if you limit that link to only working with people outside your family.   IMO its a bug that needs to be fixed.

My user ID um30580610 | 30045347

Sertain

noloses149 said:

Lethal Blitz said:

Hi, having a great time on the game. It was referred to me by a friend (gamename) Defal , but he has never received rewards, i have screenshot of link if necessary? Please could someone look into?

Hello, you would have to downloaded and installed the game from the link he sent you. If not no rewards will be received.

Hi again, are you looking at amending this? My in game ID is: um16712462 | 16466629

Connecting to: Defal , in clan : OnslaughtPH

Many Thanks

Just posting this to make myself feel better and show how bad this company’s customer service is. Sorry for grammar and misspellings auto correct got me a lot in my correspondence back and forth. Long read but whatever, enjoy if you’re bored.

Support Team,

I have been trying to get this figured out for over a month now with no success. Please help me figure out this issue I'm dealing with.... Info below:

So I personally invited my son, wife, and daughter all to this game. I personally and physically was the one that downloaded it from the text message on his phone, so I know it was all done 100% and it still didn’t work. It’s not working on my daughter or wife’s account either. None of them have ever played before. I personally linked their account to their emails so that I could log on to the computer to help manage them.

My Son's Player ID: um37596117 | 36934468

He’s level currently is 21 now but I haven’t gotten any reward for the referral. I am 100% sure it was downloaded from the actual invite I sent him also but no luck. Please help. Also, I need help figuring out what's up with my wife and daughter's accounts so I can get the rewards also but I'm not sure what levels they are at right now. Finally, it's not like I'm a whale but I have spent some money on this game just to give you an idea of the fact that I'm a paying customer.

Nate

FB ID: 2782157141813289

User Name Wulfgar350G

##- Please type your reply above this line -##

Hello,

Your request [1607339] has been received, and is being reviewed by our support team. We'll contact you as soon as we have an answer for you.

Feb 15, 09:23 EET

Support Team,

I have been trying to get this figured out for over a month now with no success. Please help me figure out this issue I'm dealing with.... Info below:

So I personally invited my son, wife, and daughter all to this game. I personally and physically was the one that downloaded it from the text message on his phone, so I know it was all done 100% and it still didn’t work. It’s not working on my daughter or wife’s account either. None of them have ever played before. I personally linked their account to their emails so that I could log on to the computer to help manage them.

My Son's Player ID: um37596117 | 36934468

He’s level currently is 21 nowbut I haven’t gotten any reward for the referral. I am 100% sure it was downloaded from the actual invite I sent him also but no luck. Pleasehelp. Also, I need help figuring out what's up with my wife and daughter's accounts so I can get the rewards also but I'm not sure what levels they are at right now. Finally, it's not like I'm a whale but I have spent some money on this game just to give you an idea of the fact that I'm a paying customer.

Nate

FB ID: 2782157141813289

User Name Wulfgar350G

DOWNLOAD

[L7XWZ9-ZW2X]

##- Please type your reply above this line -##

Your request [1607339] has been updated. Feel free to reply to this email with any questions you have.

Anna (Plarium Support Center | Mobile Games)

Feb 16, 14:26 EET

Hello!

We have received a lot of requests with the release of 1.13 update, and this affected the response time. There were several issues after the update, and some of the problems are already resolved.

If the issue you reported is still present, please let us know.

Make sure that you described the situation in detail and that the screenshot/video that illustrates the issue is attached to your message (if possible).

We apologize for the temporary inconvenience and thank you for your patience.

Anna

Customer Support Team

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[L7XWZ9-ZW2X]

Just like I said in the original email...

I have been trying to get this figured out for over a month now with no success. Please help me figure out this issue I'm dealing with.... Info below:

So I personally invited my son, wife, and daughter all to this game. I personally and physically was the one that downloaded it from the text message on his phone, so I know it was all done 100% and it still didn’t work. It’s not working on my daughter or wife’s account either. None of them have ever played before. I personally linked their account to their emails so that I could log on to the computer to help manage them.

My Son's Player ID: um37596117 | 36934468

He’s level currently is 21 nowbut I haven’t gotten any reward for the referral. I am 100%sure it was downloaded from the actual invite I sent him also but no luck. Pleasehelp. Also, I need help figuring out what's up with my wife and daughter's accounts so I can get the rewards also but I'm not sure what levels they are at right now. Finally, it's not like I'm a whale but I have spent some money on this game just to give you an idea of the fact that I'm a paying customer.

Nate

FB ID: 2782157141813289

User Name Wulfgar350G

See pics below for reference

My account showing that I haven’t received anything for the Referals

Next is my sons account at level 22

Next is my wife’s account at level 14

Next is my daughter account also at level 14

So what’s next?

Nate

Sent from my iPhone

On Feb 16, 2020, at 21:26, Support <[email protected]> wrote:

##- Please type your reply above this line -##

Your request [1607339] has been updated. Feel free to reply to this email with any questions you have.

Julia (Plarium Support Center | Mobile Games)

Feb 19, 16:24 EET

Hello!

If you didn't receive a reward, it means that they didn't use the referral link to install the game or the game was previously installed on that device.

Both of the requirements are mandatory if a player wants to receive the reward.

The referral system is automated and we don't have an influence on it.

In this case, you will have to invite new players to get the rewards.

Julia

Customer Support Team

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[L7XWZ9-ZW2X]

I know the referral link sent to the text message was used because I was the one that physically did it. I sent it from my phone took their phone and downloaded via the text message sent on all three. So I know all 3 were done properly and nothing from all three. I’m not sure how else this would

Have been done. I mean honestly they don’t even play it was me managing their accounts so that I could get the rewards. That’s why and how I know it was all done correctly. Please help figure this out.

Nate

Sent from my iPhone

On Feb 19, 2020, at 23:24, Support <[email protected]> wrote:

##- Please type your reply above this line -##

Your request [1607339] has been updated. Feel free to reply to this email with any questions you have.

Oleksandra (Plarium Support Center | Mobile Games)

Feb 20, 13:40 EET

Hello!

Unfortunately, as the referral system is automated, we don't have an influence on it.

If there are any additional questions, I will answer them with pleasure.

Have a nice day!

Oleksandra

Customer Support Team

DOWNLOAD

[L7XWZ9-ZW2X]

So now that they have an account and that the app has been downloaded to their phones, off the referral link I sent them by the way, I can pretty much NEVER utilize them as a referral? The automated systems is either broken or not working so what am I supposed to do now?

Nate

Sent from my iPhone

On Feb 20, 2020, at 20:40, Support <[email protected]> wrote:

It there anyway you guys can just delete my wife and kids accounts and I’ll reduce it all over again?

Sent from my iPhone

On Feb 21, 2020, at 06:40, Nathan Ashmore <[email protected]> wrote:

##- Please type your reply above this line -##

Your request [1607339] has been updated. Feel free to reply to this email with any questions you have.

Oleksandra (Plarium Support Center | Mobile Games)

Feb 27, 11:05 EET

Unfortunately, it won't work as the link won't work if the game was installed on the device previously.

Regards,

Oleksandra

Customer Support Team

DOWNLOAD

[L7XWZ9-ZW2X]

So I can pretty much NEVER use their phones as a referral now. That’s absolutely ridiculous. So the links I sent them and I’m not kidding when I say I’m 100% absolutely positive that I did it all correctly on all 3 phones and now I can’t ever use them for the referral system that’s broken on your end? This has to be some kind of cruel joke for your paying customers like me. I don’t get how you guys can just give a free Dracomorph away to someone that throws a tantrum online but you cant fix this issue I’m having with a legit part of the game. It’s not like I’m asking for something free. I put the time in on all 4 accounts if you include mine so that I can get the rewards and you don’t want to even try and help. Maybe if I throw a tantrum you guys might help me? I’m so freaking irritated right now. All I ever get from “support” if that’s what you want to call it is “oh sorry we can’t do anything about anything but we’ll sure take all your money”. So now that I’m done throwing a fit let see if I have a Dracomorph if I ever log in again. THANKS FOR ABSOLUTELY NOTHING.

Sent from my iPhone

On Feb 27, 2020, at 18:05, Support <[email protected]> wrote:

THE END!!!!!!!!!!!!!!