The same situation. 

Logout fix it

Вылогиниться, помогает

Hi Everyone!

Our Devs are workn on fix this issue please be patient.

Sezzy said:

Hi Everyone!

Our Devs are workn on fix this issue please be patient.

Thank you

Thanks!

Logout, could fix it

Вылогиниться иногда помогает

Hi Everyone!

If not got your Arena reward pls contact with us to investigate your case.

I also did not receive the Arena reward after the reset this week. This has occurred twice now since playing for the past month or so.

While playing or browsing menus, my game will freeze up during the end of the Arena week, and eventually, I won't be able to interact with anything in the game or menu. I close and reopen the game, and when it finishes logging me in and bringing me to the Bastion screen, it shows a pop-up window with my ending Rank for that week along with the artifacts and gems I should have received, and then when I click the window to close the popup and start playing, none of the items are in my inventory and gems aren't awarded.

I do not have screenshots of this issue as it visibly appears like everything is awarded to you just fine, but once you close the pop-up window, no rewards are actually credited to you. By the time you check, you cannot go back to take a screenshot. It appears I'll have to keep screenshotting my rewards each week to have as reference just to confirm the next time this bug happens if this is going to be a regular issue.

After the first time it happened on my Samsung Galaxy S7 Edge, I reinstalled the game thinking maybe it was bug with my installation. This time (2nd occurance), it happened while playing on my OnePlus 6T. Both Android 8.0.0.0.

Another user in this thread mentioned logging out and back in may fix it, however, this was not the case. I've relogged 3 times now and still no rewards of the 3 artifacts or 30 gems have been applied to my account.

I've submitted an in-game bug support request with this information as well.

Update: woke up this morning and checked the game, and it appears the artifacts from the rewards chest are now in my inventory, however, the 30 gems still haven't credited to my account. I'll post another update if they do.

The same situation  - I haven’t had an award today and one or two weeks ago.

Please do something.

Still nothing.

Does anybody kwows , if and when this will be fixed?

Still nothing.

Does anybody kwows , if and when this will be fixed?

I've got automatic message but I still not get this award:

Your request [1952793] has been updated. Feel free to reply to this email with any questions you have.

Plarium Team (Plarium Support Center | Mobile Games)

May 19, 2020, 10:29:09 AM GMT+3

Hello! Thank you for the bug report.

We will analyze it and pass information to the game developers. Please, attach a screenshot of the issue (e.g., a picture of the error message) and specify when and where it occurred. We would appreciate all the information you have; it will help us process your request.

Please spare a moment to check the list of the most commonly asked questions:

1. Error “The game is currently experiencing some issues”. If you cannot get into the game, please update it to v. 1.15.2.

2. Cannot rank my Champion, getting an error: “This Champion can be used to Fuse another Champion”. This is a known issue and the game developers are already working on it. You can sacrifice a Champion if you remove equipped Artifacts from him.

The support team does not work with the game-related topics. We invite you to visit our forum, chat, and Discord community: https://plrm.me/raid_discord

There, you will meet thousands of active Raid players who'd be happy to discuss the game with you.

This message is automatically generated; please do not respond to it. Our support team will contact you if additional investigation is required. We also don't give compensations on a case-by-case basis. Thank you for helping us to improve the game!