Всі Категорії

Forced relogin almost after every PvE fight

Пошук
27 лют. 2019, 15:3427.02.19
233529

Forced relogin almost after every PvE fight

Hello, as I'm not able to post in the "Loading issues" forum I'm posting here.


Since about 7 hours almost every PvE fight I win ends in a forced relogin. The Pop-up appears right before the "final hit" of my champs. 

I then need to close the app, and need to wait between 10 seconds to 10 minutes before the login is possible again.


Is this problem already known?
Перегляди
2k
Коментарі
15
Коментарі
27 лют. 2019, 15:3727.02.19
233529
User ID is 193847, running on Moto G5 Plus with Android 7.0
27 лют. 2019, 19:2327.02.19
233529

Sorry, I can't reply to ingame support .. I can't see the message written by support or me. This is the error message:

http://de.tinypic.com/r/30xftav/9

28 лют. 2019, 04:5228.02.19
06.02.19
74

Hi FRRRT,

Is the issue still there?

If yes, you might want to clear game chache and data and re-install it.

Also, try switching between wi-fi and mobile data. This generally solves this problem.


Thanks!
28 лют. 2019, 09:2728.02.19
233529

Hello zincro,

Thanks for your reply. Unfortunately all of this doesn't help.

I also found out I can't collect the daily login rewards:

http://i66.tinypic.com/4hblhd.jpg

I hope the problem can be solved, since I'll get a sacred shard in 2 days :(


The only PvE stage/dungeon where the game won't crash is in the arcane keep :/

Any other ideas? :(

DeletedTechnical Support
28 лют. 2019, 09:4528.02.19
72

Hi!
Unfortunately, I cannot open the screenshots. The website cannot be reached.
Could you please attach the screenshots in your reply? As an option, you can upload them here: https://prnt.sc/ 

Also, the devs have fixed several errors today. Please check if the issue persists.

28 лют. 2019, 10:1428.02.19
233529

Hello Rebirth Master, here are the screenshots. Unfortunately the problem persists.

It started yesterday around this time „out of nothing“, meaning there where now updates or changes on my side.


28 лют. 2019, 10:1928.02.19
233529
Arcane keep now crashes, too.

frrrt said:


The only PvE stage/dungeon where the game won't crash is in the arcane Jeep



28 лют. 2019, 10:4928.02.19
233529
Minotaur dungeon seems to work. Maybe it only crashes because of the items that (might) be won?
28 лют. 2019, 13:4728.02.19
233529
Errors occur on iPad Air with iOS 12.1.4, too. 
1 берез. 2019, 09:5301.03.19
1 берез. 2019, 09:56(відредаговано)
233529

Just in case it helps ... when fighting dungeons, I get nothing but green shards and uncommon champs as reward. 

Also it seems like I'm invisible for others in the arena. I haven't been attacked since the probelms began, although I have no defense up in arena.

Also, do you think the problem can be solved? I'd like to buy the warrior package that has been offered today, but only if I will be able to play again the near future.

1 берез. 2019, 10:1601.03.19
233529
Also just found out that I don't get energy rewards ... Lost 110 energy yesterday after I leveled up and today 50 from clan reward :(
1 берез. 2019, 15:4701.03.19
233529

I created a new account to see whether the errors occure there too, but they didn't ...


I'm curious if whether I am the only one having this Problem?
2 берез. 2019, 14:4402.03.19
233529
Hey, Frrrt! The Support Agent you've been talking with in your ticket is still responding there, please check the ticket again!
5 берез. 2019, 10:0805.03.19
04.03.19
1

Тоже столкнулся с такой проблемой,постоянно вылетает при прохождении компании либо при входе в игру,с чем это может быть связано?


5 берез. 2019, 22:3605.03.19
5 берез. 2019, 22:36(відредаговано)
4
Try changing the characters you're fighting with. Karam with toxic set was the issue for me. There's a bug there and they're working on it.