Hi!

We had a rough post-update period as the online increased dramatically and the game server was a bit overloaded. Right now the game developers are working on the improvements for the game server and I hope that you will notice that the number of disconnects caused by the server reduced.

The rewards are added to a player at the moment when he taps on the Claim button.
If you don't see the reward in the Clan Boss screen, it means that it was already added to your account.

Sorry for the temporary inconvenience and thank you for helping us to improve the game!

That's exactly what he said. 

He tried to claim, but couldn't because game crashed while he was trying to log in.

Which I assume when he tried again the claim window was over.

But only my 2cents. Same thing almost happened to me thus ending up on this thread. 

Henry8th said:

That's exactly what he said. 

He tried to claim, but couldn't because game crashed while he was trying to log in.

Which I assume when he tried again the claim window was over.

But only my 2cents. Same thing almost happened to me thus ending up on this thread. 

Hi!

Please check your inbox that reward may landed there.