Hello!
Please create a ticket via the game or email: [email protected]
In the ticket, specify your ID and send a screenshot of the error which occurred.
Hello!
We'll be offering compensation for yesterday's issues with the server. It will include 2 Boss keys.
More details can be found here: https://plarium.com/forum/en/raid-shadow-legends/announcements/122063_7-02-2019-server-issues/
Yep, issue occured to me a few weeks ago and today as well with loss of signal. Just a generic response from suport saying that they have too many tickets to respond to and to take a look at the forum.
Perhaps it would make more sense for key reset in event of signal loss rather than player to lose their key