Goose1535 said:

A lot of people in game are talking about a pack that came up for purchase when logging in that contained 10 purple shards and some cash and energy. They apparently got it for free and some exploited it to get the pack 3 times resulting in 30 shards.

какие ваши доказательства?

Yes. This one.

https://postimg.cc/8FZ2M7VN

Lots of people got 3. I didnt get one. I''m sure the devs wont miss me cus I was a f2p anyway.

A lot of us that pay to stay at the top just lost an edge against our competitors. I'm not sure how you guys managed to make such a stupid mistake, but this needs to be handled and proper compensation doled out.

 in fact, 30 void shards, 2000 energy and 6000 gems worth of compensation.  

My problem with this is, most of us are expecting Plarium to not deal with this.  This is a major advantage those specific people got.

60 void shards is huge, not to mention all the blue shards they probably bought.

Then there's the real problem for me in the huge energy.  This allows them to farm way more than we can.  

I believe the honorable thing to do is to offer the rest of us for free.  I understand that is not something Plarium would want to do, but this mess up has the potential to seriously unbalance the game.  If people choose to pay that's on them, but allowing only a select group to have a huge advantage is not proper.

I hope Plarium does the right thing here, and I understand it sucks.  But this is probably the easiest thing for Plarium to rectify the problem.  And also being fair to the very people that are testing your game, and pumping money into it.

This is unfair for everyone.

I get it the free version, but when I clicked, I gave me a message saying, "expired"

While everyone else that click get 3packs for free.

Or it would be for everyone, or for none.

I don't know how they plan to fix this, or even if they care enough to fix it.

I fully support all those who wrote. I will not play until the appropriate compensation is given. If you don’t, many will leave your game.

Agreed need an official response, sooner rather then later. Even if it's along the lines of 'we're still investigating'.

However I disagree with the compensation part. To do that across the entire player base would destroy the in-game economy and create an insurmountable gap for all who sign up later.

Will a clawback be going out to players who took advantage of the pack error? If yes, then that's probably the only thing you need to do. And maybe sending out a message to inform the community about the action taken.

No, it needs to be the same for everyone, across the whole field. Some of us spent some cash on these packs, while others get them for free? That is completely unfair. Either they give out the packs to everyone (and I mean everyone), or refund the purchases made. Giving out a small package to those that didn't get that issue won't work. 

This needs to be handled right, because there are a lot of toes that can be stepped on. I am a paying customer, and people are getting items for free that I had to pay for. Saying sorry and here is a pat on the back just won't fix the issue. This isn't just a game, this is also a BUSINESS. 

This is a PRODUCT some of us payed for when others didn't have to to get the same thing. Are we to be held to a different standard then everyone else?

It's the last straw for me. This is a great game imo, with alot of depth and potential. I've worked on alot of betas and I've never seen devs so toxic. That so obviously do not care about their playerbase or their experience. I understand they made a mistake, but not doing anything to address it, or even apologizing makes it that much worse. The sad part is we all knew this is exactly what they'd do. Every Nerf they've done, every lie and shadow change, it has all been the same. Lightsworn and CH nerfs that people spent money and tomes to work on. Oh, it was a scaling bug and they were overpowered, too bad for you. Oh, we fucked up the update we promised and can't release for 3 days? Apples fault. Lieing about shadow nerfs to septimus and nethril. Changing the acc/res calculations because we were clearing nm too fast. Literal stops of communicatio when SS of your supports lies were reported. The list goes on and on. I could live with these mistakes if plarium would ever own up to their mistakes. Say they messed up, actually apologize. Show even a small sense of responsibility for their actions. Shit happens, people make mistakes, but they usually try and rectify their mistakes. Most games straight apologize and offer a small consolation prize. Even for a small mistake. These guys haven't given a real apology for a single mistake and they've made some big ones. That will never change. For that reason I am quitting the game, getting any refunds I can, and I will never play a plarium game again in my life. Boycotted and I will push others to do so also

I can't wait for the game to be released to leave a decent review. Good luck, Plarium.

Hello everyone,

Jij29 has copied the message of our official position concerning this case:

We are sorry that the free packs were released unexpectedly. Still, the packs were available in the game for several minutes. Only a small percentage of the players have managed to get them.

We will not withdraw the content of the packs from the accounts that have received the packs. Also, we do not plan to enable these free packs again.

Based on this experience, we will do our best to avoid such situations when the game gets officially released worldwide.

Once again, please accept our apologies for the inconvenience this situation might have caused.

I would like to add a few words to the statement above.

I understand all the players who did not receive the free packs, but the packs were available for all the users on the server for several minutes and anyone could have gotten them.

Anyway, the developers have already adjusted the server and such cases should not bother you in the future.

Then what's the point of playing your game and spending money if a rather large number of players managed to get 3 game packs each, which gave them a huge playing advantage compared to other players. And you take no action other than a few words? When did the other players spend a lot of real money on the same purchases ???

I got same reply. I was hoping they would be different and care about community. It would not be difficult or very costly just just send out some sort of even minor compensation for the unfair advantage/mistake . This would make everyone happy and see they actually care about the players base but instead they just prove they are as bad as the rest of them.  Wait for ALL these 1 star reviews to come out now when you officially release.

Instead they send out a cold copy and paste response to everyone with a middle finger saying "you should have just been on the get the free packs...too bad.

Also, for the record...few people in my clan were online during that time and tried to get it but were unable, while others were able to buy 3.  So it was NOT equally available to everyone at the same time from what I was told. 

Btw rebirth you guys might want to read this:

Violation of Google Play Developer user agreement 3.5.

3.5 You may also choose to distribute Products for free. If the Product is free, you will not be charged a Transaction Fee. You may not start charging a user for a Product that was initially free unless the charge correlates with an alternative version of the Product. The Payment Processor must process all fees a Developer receives for any version of a Product distributed via Google Play.