Hi!

We have a troubleshoot for such cases. It helps in most of the cases.

Please clear the cache and data of the Google Play Store application:

- Head to the Settings -> Apps -> All window: http://screencast.com/t/c1A70dvLfvKN

- Find the Google Play Store application and click on it

- Click on the "Force Stop" button

- Use the "Uninstall updates", "Clear Cache" and "Clear data" buttons

- Restart your device, wait for 10 minutes and open the Google Play Store application

- Try to update/install the application one more time.

If this does not help, please contact our support team. Mention that you've already gone through this troubleshoot: [email protected]