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Lost Rubies on wall upgrade that never happened

Lost Rubies on wall upgrade that never happened

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31 берез. 2016, 20:2231.03.16
05.11.14
19381

Lost Rubies on wall upgrade that never happened

I just tried to upgrade my level 1 walls to level 2, the walls never were upgraded however my rubies, about 3000, were taken.  Now it is time for plarium to step up and send my rubies back.  Those rubies cost me money and I do not want a bunch of double talk on this, You have a glitch in the game and as a customer I am entitled to retribution.  We shall see how long it will take.
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1 квіт. 2016, 02:3601.04.16
27.03.14
1660

hello sometimes the game is slow loading it up,

it's done it to me a couple times, 

please try refreshing the game, normally that fixes the situation 
Alyona KolomiitsevaCommunity Manager
1 квіт. 2016, 08:2401.04.16
17.09.15
8278
Was the issue resolved after refreshing the game? Please let us know if you still need our help. 
1 квіт. 2016, 15:3201.04.16
29 груд. 2018, 16:51(відредаговано)
05.11.14
19381
No, the walls are still at level 1 and I am down about 3000 rubies.
2 квіт. 2016, 08:5302.04.16
21.09.15
905

Can you please submit a ticket to our support team along with screenshot of your walls, so they can provide detailed information.


http://support.plarium.com/enpirates/Tickets/Submit/Step1/53