27 січ. 2018, 15:5127.01.18
Ah, this is probably the case of just being on the wrong map. If you used to play on Kabam, your server is either the 2nd one or the 3d one. Check this topic for details. If you were not on Kabam, your server is the first one.
If this doesn't help, write here and the Agents (Plarium's customer support team on the forum) will pick it up, likely on Monday.
Btw, what do you mean by "new ownership"?