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Lines showing Raids, Scouts etc. Disappearing

Lines showing Raids, Scouts etc. Disappearing

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1 берез. 2018, 01:4501.03.18
2

Lines showing Raids, Scouts etc. Disappearing

When sending scouts, raids etc. Sometimes the lines showing where you sent them disappear. 


I just had it happen and here is a screen shot. As you can see I have 21 Raids out but no lines showing from my haven. I am using Chrome and I logged out and then cleared cache etc. and it still shows no lines. 


Thank you. 

Bam bam

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Agent HelgaTechnical Support
1 берез. 2018, 11:5601.03.18
1258

Hello! 

The lines disappear if the animation is switched off.  

Please check the animation settings here:



Have a great one!

1 берез. 2018, 16:3301.03.18
2
Thank you for the prompt response but that is/was not the case. 
DeletedTechnical Support
3 берез. 2018, 14:2003.03.18
795

Hello, currently I see the issue with saving the animation settings. They do not apply after the page is refreshed. I reported this problem to developers. 

Regarding the missing lines, please enable animation, refresh the page and double-check if the animation is enabled.
5 берез. 2018, 16:0905.03.18
5 берез. 2018, 16:12(відредаговано)
20.02.17
114

Agent Helen said:


Hello, currently I see the issue with saving the animation settings. They do not apply after the page is refreshed. I reported this problem to developers. 

Regarding the missing lines, please enable animation, refresh the page and double-check if the animation is enabled.

Sorry, but you are wrong. This is not a problem with Animation, unless your devs have been messing about with it

I have noticed these trails missing in many games and servers, but this is a recent glitch. It has never happened before so something has changed

Sometimes the trails appear if we click and drag the map
DeletedTechnical Support
6 берез. 2018, 11:3006.03.18
4521

Stiletto said:


Agent Helen said:


Hello, currently I see the issue with saving the animation settings. They do not apply after the page is refreshed. I reported this problem to developers. 

Regarding the missing lines, please enable animation, refresh the page and double-check if the animation is enabled.

Sorry, but you are wrong. This is not a problem with Animation, unless your devs have been messing about with it

I have noticed these trails missing in many games and servers, but this is a recent glitch. It has never happened before so something has changed

Sometimes the trails appear if we click and drag the map

Thank you for the details!

Could you please provide us with the exact steps to reproduce the issue? Having them we will be able to forward the case to our devs. 

Here is an instruction how to report bugs.

25 берез. 2018, 15:5525.03.18
08.01.17
2

To me there is no rhyme or reason why the lines disappear. 


Today in fact, the lines never showed from the first raid I sent out. 


I have tried it on 2 different computers and now cannot get the lines to show ANYWHERE. 


Please help, it makes it very hard to play the game without these. 


Thank you!
25 берез. 2018, 22:3025.03.18
10.07.16
176
Any server at any time, Pl main, the two old kabams and the three FB servers. Lines are gone and an immediate check of animation shows it turned on.
DeletedTechnical Support
26 берез. 2018, 12:5126.03.18
4521

Thank you for the details!

I have reported this issue to our developers for the further investigation. In case they confirm a bug, it will be handled within one of the upcoming sprints. Thank you for your cooperation!