Hello, Captain!

We have investigated your case and the bug has not been confirmed. If you encounter the issue within the certain circumstances, then please provide us with the exact steps to reproduce the issue. In another case, the topic will be closed since any bugs related to the troops tracking system have not bee found. 

Here is an instruction how to report bugs.

masterkinkster, please allow me one explanation, but note that I'm not claiming that it must have happened. Only that it could have.

Your report was of a defensive adventure (which you've hit with your off, hence such high losses). Those adventures appear at the beginning of the prizes list, and can thus be easily misclicked when you try to go for the lowest prize (reasonably, but wrongly, clicking the first thing in the list).

Only you can know if that's what happened or not, but I don't have a better explanation.

I can believe you, or not... it doesn't really matter, as I'm a player like yourself and I have no more power to influence this than you do. If it matters to you: I have no opinion on the subject, because I'm aware that I can't know the truth.

The problem here is that you're accusing the game client (a very unreliable and insanely glitchy part of the game that runs in your browser) and I just don't see how could the support agents verify the claim. They could believe blindly, of course, but then anyone else losing their units to a mistake could make the same claim as you did. They have to treat all the players equally.

This really has nothing to do with you being right or wrong. I simply see no way in which the agents could respond positively to your report, that couldn't be abused if applied in general.

The situation sucks, is what I'm saying. I have no solution that would make you happy.