I expected no change, because the only thing that was on Kabam was the login process. Everything else was already done through Plarium.

For me, the game works as it did before. It's neither faster nor slower, it has the same bugs,...

The forum is a pain in the behind. New private messages are typed so slowly that I use copy/paste from what Windows users might call "Notepad", the (quasi)WYSIWYG editor is hard to use and has very bugged text selecting,... but I've been here for a few months now, so I'm used to it.

I don't have the problems that you describe. Might wanna submit a ticket and have them take a look at your account, although it could also be a problem with your computer or browser. This game is resources greedy and requires fairly fast computers with as much memory as possible.

Blame mail.ru for many of the problems we find at plarium website

I get many error reports from google chrome about mail.ru being an insecure site and needing to be upgraded to https

It is impossible to use microsoft edge browser in full screen, again I believe this is because of mail.ru

How many times have we seen 'waiting for mail.ru' appear at bottom left screen when using chrome?

Far too many errors if you check Developer Tools - http://prntscr.com/eenmik

Blame mail.ru for many of the problems we find at plarium website

I get many error reports from google chrome about mail.ru being an insecure site and needing to be upgraded to https

It is impossible to use microsoft edge browser in full screen, again I believe this is because of mail.ru

How many times have we seen 'waiting for mail.ru' appear at bottom left screen when using chrome?

Far too many errors if you check Developer Tools - http://prntscr.com/eenmik

Alyona Kolomiitseva said:

Hmm...never heard of the mail.ru issue. I know it's not they best email provider, but didn't think it can cause issues on other sites...

In my experience, it is very often labelled a spam service, very much like Hotmail and Yahoo.

Ignore my comment, this game is is super fast using Chrome.. I can even type in chat without copy / pasting from TextEdit :D

why are they not helping people sending in tickets, i know of 2 members that have not been able to log on since switch over with verified e-mail acoounts

Play for me is worse.  I have had my laptop serviced , Phone lines checked and keep deleting History.  I even upgraded ram to 16Gb.  I get 2 hours of slow play time  and then everything slows down to a crawl.  30 seconds to a minute  for a page  to change.  Game keeps freezing up and I  get constant messages about the server is not responding.   This is a Windows 8 computer.  It should work find.   Any Ideas.

Tried a different browser? Chrome seems to work best, although some people claim it's better on other browsers for them.

Does anyone else see a problem with Market? (and Tinker?)

Both Kabam servers seem to have a bug with sketches missing

http://prntscr.com/esce2d

Hydo uses 16 sketches, but only 12 are available in the market (and tinker?)
Other sketches are also affected

The Available button is bugged and always gives an error message - http://prntscr.com/esciwp

Does anyone else see a problem with Market? (and Tinker?)

Both Kabam servers seem to have a bug with sketches missing

http://prntscr.com/esce2d

Hydo uses 16 sketches, but only 12 are available in the market (and tinker?)
Other sketches are also affected

The Available button is bugged and always gives an error message - http://prntscr.com/esciwp

The friends and shipmates buttons often show trades as available when they are not, and gives the same error message when Accept is clicked - http://prntscr.com/esclrk

It is much worse then Kabam, game is more slowly and laggy, need refresh all the time, if not i not have reports...

Now I have stuck 2 millions offense troops in raids,they not move nowhere,don't go on raid, don't back in haven, have  stuck trade with sketches, so can not trade, and have stuck Wheel Of Fortune for months, and i have answer of Plarium what they they do not have a workaround right now?!!!  How is possible it?

Therefore, I ask myself what I still need to be stuck to finally close account on the Plarium after three years...think what keep me only good friends but until when will be that enough for play one game...

Edal2007 said:

It is much worse then Kabam, game is more slowly and laggy, need refresh all the time, if not i not have reports...

Now I have stuck 2 millions offense troops in raids,they not move nowhere,don't go on raid, don't back in haven, have  stuck trade with sketches, so can not trade, and have stuck Wheel Of Fortune for months, and i have answer of Plarium what they they do not have a workaround right now?!!!  How is possible it?

Therefore, I ask myself what I still need to be stuck to finally close account on the Plarium after three years...think what keep me only good friends but until when will be that enough for play one game...

There can be many reasons why the lags occur.

The issue can be on your PC/browser/router/Internet provider/CDN/our server/etc.

To understand the reason of lag, we need some additional information. You can help us to investigate your case if you do the following:

1. Access Chrome -> More Tools -> Developer Tools - http://screencast.com/t/dXnNlwFTV8y6

2. Access Network tab http://screencast.com/t/rRKZ9T9bsG

3. Try to access the game

4. Do the right click on any line and tick Save as HAR with content http://screencast.com/t/gxsrje20g

5. Input the following command in cmd: tracert plarium.hs.llnwd.net Then make a screenshot of it.

6. Send this information to our Support Team: https://plariumsupport.zendesk.com/hc/en-us/requests/new

They will help you to understand the reason of your lags and will help you to fix them.

Stuck Units and any issues with WoF should also be reported to Support.

Edal, it has nothing to do with the transfer. The game is, and always was, run on Plarium servers. Kabam was only handling logins.

Most lags are either due to your computer needing more RAM or processor power (IMO, this game is too hungry for computer resources) or, more likely, due to network problems (anywhere between you and Plarium's servers) while you're playing. I tend to skip between various countries with VPN, and the differences are very noticeable.

Lags and crashes more often than Kabam.  On the weekends the lag is significantly worse. Using the same computer, same browser, same provider, same everything the only difference is Plarium.  I hear the concept that it is the same servers for the game as on Kabam but it is worse. Maybe they got many more new players and servers are overloading??? What else would explain the lags increasing on weekends other than server horsepower is weak?

ALYONA KOLOMIITSEVA : I would like to help but your message is pretty cryptic to me - I am pretty good with computers but the stuff you are asking us to do do I don't understand.  There is not much explaination on how I could use it to determine my lag.

Datr said:

Maybe they got many more new players and servers are overloading??? What else would explain the lags increasing on weekends other than server horsepower is weak?

That would be my guess too, although I myself haven't experienced much lagging. I do, however, restart my browser quite often as that seems to help against lags. For me, that's not a problem, as I use Chrome almost exclusively for the game, while doing my regular browsing in other browsers.

Datr said:

ALYONA KOLOMIITSEVA : I would like to help but your message is pretty cryptic to me - I am pretty good with computers but the stuff you are asking us to do do I don't understand. There is not much explaination on how I could use it to determine my lag.

Plarium moved their server to San Francisco around the same time the kabam portal was shut down

104.16.20.18

Was this done to save money? or to improve the service? (haha)

"There are about twenty host names that point to the IP address 104.16.20.18."

Twenty?

Sounds a bit overcrowded to me - http://prntscr.com/f3kqpt

Must be on a trailer park near the beach

Snowgoon said:

Plarium moved their server to San Francisco around the same time the kabam portal was shut down

104.16.20.18

Was this done to save money? or to improve the service? (haha)

"There are about twenty host names that point to the IP address 104.16.20.18."

Twenty?

Sounds a bit overcrowded to me - http://prntscr.com/f3kqpt

Must be on a trailer park near the beach

Microsoft was doing this for years.