so why we have fake news ?

or some of us have no right for that discount ?

I didn't get the discount s1 (where I, luckily, don't need it), but I did on s2.

i didnt get it either

having the same problem here , would be nice if someone would let us know what to do? do I buy back at 50% and you guys give me 25% back? or do i just loose the troops? or do you offer for the ones that are impacted by this screw up 75% as soon as it is fixed? since it does not impact everyone you should have no problem twisting it for the ones that lost ruby's or are waiting to buy back.

silence ain't fixing anything and does not help anyone

Dear Captains!

We apologize for the delay in launching the discount. Our developers have recently resolved the issue, and the discount should be available for all players. 

Thank you for your patience and understanding.

Agent Pavel said:

The in-game news is launched automatically and this is the reason for the confusion. In future, I would kindly ask you to wait till there is a discount teaser in the Infirmary. At this point, we are unable to provide compensation for the revived troops, since the regular revival price has been specified in the Infirmary.

So, to recap:

1. You announce the discount to everyone.

2. Some players get it and some do not.

3. Those who didn't, could have either not revived (unless they were lucky enough to log in at the last moment when it was supposedly fixed) or pay the full price, double of what the lucky ones paid.

4. Even though it's completely your mistake, you won't compensate those who lost money, because screw us, right?!

Hi, C.T!

Thank you for your feedback. I appreciate it. Our developers fully understand the gravity of the issue, so one of their main priorities in the near future will be adding all needed fixed to the mechanism for the launching of discounts.

As mediators, we keep them updated on the players' community mood.

Thank you for your kind cooperation.

Agent Andrew said:

Hi, C.T!

Thank you for your feedback. I appreciate it. Our developers fully understand the gravity of the issue, so one of their main priorities in the near future will be adding all needed fixed to the mechanism for the launching of discounts.

As mediators, we keep them updated on the players' community mood.

Thank you for your kind cooperation.

Please, do not insult my intelligence. I didn't complain about the error itself, nor did I say that it is not getting fixed. There is a name for the kind of "argument" that you are using: a Straw man. What I am arguing above - and quite clearly, if I may say so - is that I got significantly overcharged due to your error, yet you refuse to compensate me.

All you need to do is check your logs of spending (you're bound to have those) to verify that I really did get charged the full price when it was supposed to be at the half price, and then add half of those rubies to my account. I take it that you do know that those are not real rubies and it wouldn't cost your company anything to correct the wrong that your developers have caused?

As for the mood, this player is in the mood of thinking that you are all a bunch of crooks for refusing to return the money that you stole from me through a bug that you let slip through when you released your poorly tested software.

Agent Pavel said:

C.T. said:

Agent Andrew said:

Hi, C.T!

Thank you for your feedback. I appreciate it. Our developers fully understand the gravity of the issue, so one of their main priorities in the near future will be adding all needed fixed to the mechanism for the launching of discounts.

As mediators, we keep them updated on the players' community mood.

Thank you for your kind cooperation.

Please, do not insult my intelligence. I didn't complain about the error itself, nor did I say that it is not getting fixed. There is a name for the kind of "argument" that you are using: a Straw man. What I am arguing above - and quite clearly, if I may say so - is that I got significantly overcharged due to your error, yet you refuse to compensate me.

All you need to do is check your logs of spending (you're bound to have those) to verify that I really did get charged the full price when it was supposed to be at the half price, and then add half of those rubies to my account. I take it that you do know that those are not real rubies and it wouldn't cost your company anything to correct the wrong that your developers have caused?

As for the mood, this player is in the mood of thinking that you are all a bunch of crooks for refusing to return the money that you stole from me through a bug that you let slip through when you released your poorly tested software.

Dear Captain!

When you revived troops at your Infirmary with the full price, the discount was not active on your account. The regular price has been specified in the Infirmary and the event was inactive at your Haven. Our developers were working on a solution to this issue so that all players could receive the discount. However, I am afraid, we are unable to provide compensation in case the troops were revived within the regular price. 

That is true, but it doesn't change a thing. I am not here 24/7, so it would still leave me with two choices:

1. Revive at full price after the discount is over, because I wasn't sure I'd be online again before the discount is over.

2. Don't revive at all.

There was no information from Plarium what to do (apart from the information that the discount is on from 12:00 to 12:00 UTC, and I was within that time frame). My only hope was to revive full price in hopes that you'll rectify your mistake... you know, like a decent company that respects its paying customers.

You obviously won't do that, and there's not much I can do about it, but at least stop claiming that it was somehow my fault that you messed up and refuse to compensate me (and those like me).

Agent Pavel said:

C.T. said:

Agent Andrew said:

Hi, C.T!

Thank you for your feedback. I appreciate it. Our developers fully understand the gravity of the issue, so one of their main priorities in the near future will be adding all needed fixed to the mechanism for the launching of discounts.

As mediators, we keep them updated on the players' community mood.

Thank you for your kind cooperation.

Please, do not insult my intelligence. I didn't complain about the error itself, nor did I say that it is not getting fixed. There is a name for the kind of "argument" that you are using: a Straw man. What I am arguing above - and quite clearly, if I may say so - is that I got significantly overcharged due to your error, yet you refuse to compensate me.

All you need to do is check your logs of spending (you're bound to have those) to verify that I really did get charged the full price when it was supposed to be at the half price, and then add half of those rubies to my account. I take it that you do know that those are not real rubies and it wouldn't cost your company anything to correct the wrong that your developers have caused?

As for the mood, this player is in the mood of thinking that you are all a bunch of crooks for refusing to return the money that you stole from me through a bug that you let slip through when you released your poorly tested software.

Dear Captain!

When you revived troops at your Infirmary with the full price, the discount was not active on your account. The regular price has been specified in the Infirmary and the event was inactive at your Haven. Our developers were working on a solution to this issue so that all players could receive the discount. However, I am afraid, we are unable to provide compensation in case the troops were revived within the regular price. 

That is true, but it doesn't change a thing. I am not here 24/7, so it would still leave me with two choices:

1. Revive at full price after the discount is over, because I wasn't sure I'd be online again before the discount is over.

2. Don't revive at all.

There was no information from Plarium what to do (apart from the information that the discount is on from 12:00 to 12:00 UTC, and I was within that time frame). My only hope was to revive full price in hopes that you'll rectify your mistake... you know, like a decent company that respects its paying customers.

You obviously won't do that, and there's not much I can do about it, but at least stop claiming that it was somehow my fault that you messed up and refuse to compensate me (and those like me).

C.T. said:

Agent Andrew said:

Hi, C.T!

Thank you for your feedback. I appreciate it. Our developers fully understand the gravity of the issue, so one of their main priorities in the near future will be adding all needed fixed to the mechanism for the launching of discounts.

As mediators, we keep them updated on the players' community mood.

Thank you for your kind cooperation.

Please, do not insult my intelligence. I didn't complain about the error itself, nor did I say that it is not getting fixed. There is a name for the kind of "argument" that you are using: a Straw man. What I am arguing above - and quite clearly, if I may say so - is that I got significantly overcharged due to your error, yet you refuse to compensate me.

All you need to do is check your logs of spending (you're bound to have those) to verify that I really did get charged the full price when it was supposed to be at the half price, and then add half of those rubies to my account. I take it that you do know that those are not real rubies and it wouldn't cost your company anything to correct the wrong that your developers have caused?

As for the mood, this player is in the mood of thinking that you are all a bunch of crooks for refusing to return the money that you stole from me through a bug that you let slip through when you released your poorly tested software.

Dear Captain!

When you revived troops at your Infirmary with the full price, the discount was not active on your account. The regular price has been specified in the Infirmary and the event was inactive at your Haven. Our developers were working on a solution to this issue so that all players could receive the discount. However, I am afraid, we are unable to provide compensation in case the troops were revived within the regular price. 

Dear Captains!

We are aware that yesterday due to a technical issue a number of our players did not receive the 75% Infirmary discount despite it being activated. At the moments out Dev Team is investigating in order to find out what happened and apply necessary fixes. For that time being, this will be our priority. 

The in-game news is launched automatically and this is the reason for the confusion. In future, I would kindly ask you to wait till there is a discount teaser in the Infirmary. At this point, we are unable to provide compensation for the revived troops, since the regular revival price has been specified in the Infirmary.

As I have specified, our developers are working on this situation and are doing best to avoid similar issues with the further discounts. We apologize for the inconveniences caused and ask for your understanding.

What about those of use who were unfairly charged the full price? Will we get half of our rubies back, seeing that it's not our fault that we got overcharged?

But alot like me, have not gotten it...

http://prntscr.com/j9pvqs