Just so you know some the non-affected players are using this to issue to hit Bastions and Presidios of affected players. And now affected players can do nothing.

Dear players.

Here is an update regarding the issue with wrong data on some players’ accounts.

We have temporarily blocked the majority of affected Havens. As soon as the issue is fixed, we’ll unlock them.

We apologize for the inconvenience. 

UPDATE: The issue has been fixed.

Now all the affected game accounts should be unlocked. Please log in to the game, clear the browser cache for all time, and check if the account data is correct.

Dear Captains!

We have informed our developers about the issues with missing troops, missing Brotherhoods and Bastions. These issues are related to the recent irregularities on Facebook servers. The devs are working hard to solve the issues as soon as possible. We will inform you about any news in this thread.

I appreciate your understanding and patience.

Attention, Captains!

If your Units vanished from Presidios, Brotherhood Bastions or your fellows' Havens without any battle reports, that means you were affected by our server technical issue. Please fill out a compensation form by following this link, and our Support specialists will investigate your game logs and restore your losses.

Here is a link.

IMPORTANT:

1) The link will be available until Friday 7:00 A.M UTC;

2) If you have previously contacted Support, you do not need to fill out this form.

3) Support will carefully investigate everyone’s requests on a case-by-case basis;

4) The investigation might naturally take some time. The approximate terms are not defined;

5) If you have a different issue, please use a common link to Support.

AnneMarie said:

Still nothing, I don't have defence anymore. This is very fustrating. 

Me too... and no news at the moment :-(

Hello Captains! 

Please keep calm, we are working it. Yes, it will take some time to return troops. First, we need to collect all info about losses and then we will start restoring troops. Now, we are in the first stage.

Thank you for understanding ladies and gentlemen! 

Patience? We are pirates! That whoever made the mistake is bound and made to do ten turns of the keel !!! If he survived, a hundred lashes !!! 

Dear Plarium.

2pltbabysun said:

Dear Plarium.

Any update? I still don't have all my defense troops . I wrote 1 week ago, and I would like receive some update about that issue. Thank you.

Hi

Yes, I submitted it using the form. But  there isn't any confirmation that you received my ticket .

So... what I can do ? Waiting  and praying...  I have patience.  

But please remember that you did the mistake, not your customers. ;-)

Regards

Dear Plarium

Any news?

I still don't have back millions of defence.

Thank you

Dear Plarium

Any news?

I still don't have back millions of defence.

Thank you

I have sent a ticket concerning my lost defence weeks ago, Will it be returned very soon?  I know someone who has lost all is defence too, does he have to send a ticket too if he wants to have is defence back or will it be automaticaly returned?    Thank you 

AnneMarie said:

I have sent a ticket concerning my lost defence weeks ago, Will it be returned very soon?  I know someone who has lost all is defence too, does he have to send a ticket too if he wants to have is defence back or will it be automaticaly returned?    Thank you 

This issue is still being processed and we are returning the units manually. 

Please ask your friend to submit a ticket to our support via this link and specify the following subject: PToF FB disappeared units issue. Thus we will surely investigate his account logs. 

Agent Pavel said:

2pltbabysun said:

Dear Plarium

Any news?

I still don't have back millions of defence.

Thank you

We have received the game logs from our developers and will be reimbursing the lost troops starting on Monday-Tuesday. You will receive our reply when your troops are returned. 

 I received back my troops. Good job !

I am not getting credit for the pearls I used in the wich dr hut to reduce rum consumption. why not? X: -3735 Y: 265

stultzenator said:

I am not getting credit for the pearls I used in the wich dr hut to reduce rum consumption. why not? X: -3735 Y: 265

Hello!

Please submit an individual topic with your question specified in it. Here is an instruction how to report bugs.