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Help please

Help please

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11 січ. 2022, 14:4311.01.22
11.01.22
2

Help please

Hello,  my  child  plays  this  on  the  ipad  but  for  the  last  three  days  when  you  try  to  open  the  app  its  just  a  black  screen.  If  we  delete  and  reinstall,  will  he  lose  all  his  progress?  Thanks  😊 

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11 січ. 2022, 15:2311.01.22
28.12.21
112

take a look at what these kids say in the chat room you should be watching that

11 січ. 2022, 22:2211.01.22
29.12.21
5

If He don't Save His Progress, Yes! ;) Possible Facebook or Plarium Account. Let Him Play Robocraft or Crossout on PC because This Game Sucks.

12 січ. 2022, 01:3412.01.22
09.12.21
63

As mentioned, if he didnt link his account then its possible his progress will be lost if you try reinstalling the game.

Have you tried rebooting the tablet?

12 січ. 2022, 08:2912.01.22
11.01.22
2

Thank  you!  Hes  only  young  so  doesnt  have  an  account  i  dont  think!  we'll  try  reinstalling  as  i  think  thats  the  last  resort  now,  yes  weve  tried  rebooting  the  tablet.  thank  you  for  your  help  ☺️

12 січ. 2022, 10:5412.01.22
09.12.21
63

Make sure he links the account this time.

14 січ. 2022, 04:1114.01.22
10.08.21
4

Link it to your Google account.

AlinaCommunity Manager
19 січ. 2022, 15:5819.01.22
21.05.19
3510
Lyndsey

Thank  you!  Hes  only  young  so  doesnt  have  an  account  i  dont  think!  we'll  try  reinstalling  as  i  think  thats  the  last  resort  now,  yes  weve  tried  rebooting  the  tablet.  thank  you  for  your  help  ☺️

Hello! Sorry to hear your son lost his progress in Mech Arena. Please contact our Support team on this matter. Here is the email for you -> [email protected] Our agents will be happy to help. Good luck!