CD - Love ya. Personally, you're great.
However, you've only been checking these forums twice a week and then only for an hour or two. I know it used to be a lot more (only a couple of months ago it was nearly a daily check). There was a crisis going on in the game and we weren't heard because no one was checking the forums. And now that I've read through your responses, they are nearly all the exact same thing. A minor word or three changed between a couple of them, but otherwise a lot of them are nearly word for word.
When customers are ignored like this, their imaginations start to run wild ("oh, they don't care"; "oh, they're scaleing back support"; "oh, they're going to be sold"). For customers, perception is reality. If they perceive that you aren't keeping up with them and responding, then no matter what you say later - they will believe something is wrong.
Your lack of observance has been ok for the mundane, day to day posts that have been made for most of the weeks. However when something massive like what happened last week occurs, or like what happened when mods were released, you and the company have to be more responsive and let us know you are seeing our feedback quickly. Saying you've heard it days afterward is not good enough.
Damage has already been done. You've lost players. Heck, you're in the process of losing me as I was forced to assume for days last week that this was going to be the state of the game going forward (no one reponded to anything for the first what, 4 days?). I found another game that I enjoy. Yes, I'm still logging into MechArena, but I am finding myself spending more and more time on my other game. It may change, it may not. But I've been looking.
Oh, and I'm not a person who the free implant change is going to affect. I don't have enough A-Coins to buy enough good weapons that I'd want to change them out like this. It is letting me swap out 2 implants for free, but then again I've got enough of the implant currency that I could lose the normal 70% for 2 implants and be ok.
Please don't take this as a personal attack. I'm sorry if it's come across that way. Take this as an observant, loyal customer sounding the alarm that something is wrong.