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Mech arena ban for bug.

Mech arena ban for bug.

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29 верес. 2023, 03:0629.09.23
05.09.22
204

Mech arena ban for bug.

So I was playing around with Lancer in a Custom Match and noticed that if you do the Lancer double bounce and the bouncing Lancer dies... yeah, the other Lancer becomes invincible, but he can hurt you. I just tested it and was gonna contact mech arena, but then BOOM. I was banned for 2 days for doing a bug a couple times in a CUSTOM MATCH. Why? You should not get banned for playing around in custom matches. Are they banning me for having "evil" knowledge? This is not a "unban me post", but a post telling plarium not to ban people for what they do in custom matches(as long as it's not hacking).

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CrystalDrewCommunity Manager
29 верес. 2023, 10:2529.09.23
10.02.23
2031

Hello! Please report this issue to our Support team via https://plrm.me/arena_support or email them at [email protected]  to clarify the reason for the ban and it's possible to get unbanned!

29 верес. 2023, 13:2629.09.23
05.09.22
204
CrystalDrew

Hello! Please report this issue to our Support team via https://plrm.me/arena_support or email them at [email protected]  to clarify the reason for the ban and it's possible to get unbanned!

I'm posting this on the forum to tell the devs not to ban people for custom matches. I could easily contact the support team before this.

30 верес. 2023, 11:1630.09.23
01.09.23
28

KabiKabi : when I read your post, I understand that you were banned without even being notified the reason of the ban. Am I correct? 

1 жовт. 2023, 18:0401.10.23
05.09.22
204
Deleted

KabiKabi : when I read your post, I understand that you were banned without even being notified the reason of the ban. Am I correct? 

The popup said "suspicious battle activity".

1 жовт. 2023, 18:3101.10.23
01.09.23
28

Thank you for your answer.  Hopefully CrystalDrew will come back at you with a convincing explanation.

CrystalDrewCommunity Manager
2 жовт. 2023, 11:4302.10.23
10.02.23
2031
KabiKabi

I'm posting this on the forum to tell the devs not to ban people for custom matches. I could easily contact the support team before this.

The reason for your ban was obviously not because you were playing Custom Matches, that's why I've sent you to the Support team. Our agents can help you define why you were banned and unblock your account if it was banned by mistake

CrystalDrewCommunity Manager
2 жовт. 2023, 11:4402.10.23
10.02.23
2031
Deleted

KabiKabi : when I read your post, I understand that you were banned without even being notified the reason of the ban. Am I correct? 

No, a user receives a message showing the reason