you said right, in mech arena and in Plarium rest assured I won't take anything anymore to give my money to thieves scammers,,,. they are just unworthy people greedy unscrupulous deceitful developers .. Plarium is the worst platform .. just greedy , your money is fine in your bank , don't give it to these clueless scammers.

This is a good point but plarium already knows this. Continuing to repeat the same complaints is just annoying to the community managers.

At this point, I wouldn't be surprised if they give a purchase credit or a-coin disbursement for all EM Rifle buyers. I, for one, would be happy with either one. 

If they refund (which would be highly unlikely as offering a purchase credit or a-coins keeps the money in the system) then that would be great too.

That may be, but it also sends the message to the developers that the issue isn't temporary, that people won't just forget about it and move on after they've had some time. Continuous pressure goes a long way in showing that a choice like this was a wrong one.

If Plarium decides to reimburse players at all, it will likely be in game credits, possibly a-coins, almost no possibility of an actual refund. They absolutely aren't going to give up money they've collected, and while they could give a-coins without giving up money, they also won't be collecting money for those a-coins, and a company as greedy as Plarium will view that as a loss. Personally, I've stopped playing altogether at this point because of how they have handled this situation. I log on to collect the daily freebies in case they make the right choice and fix this, but I won't even watch any ad provided items because I don't want to put any money in their pockets at this point. If they reimbursed me with a-coins completely for everything I've put towards EM rifles and upgrades, I'd likely start playing again, but I still wouldn't ever purchase anything from them again. An actual refund would be the only way I would consider possibly purchasing items in the future. Plarium made choices to scam players, the cost of which is player trust and commitment in the company and their products, if they want to earn that trust and commitment back, then they need to pay what they took from the players.

Hello guys! We are still investigating the case and searching for a solution to this situation! 

You've got that right. If you don't keep at it, devs don't consider it an issue. They treat all problems like they don't need resolving unless numerous players make the same complaint all at once and they make it again and again.

ma lp fcciamo , hai visto la quantita' di ingiurie ha mandato la comunita  agli sviluppatori ?? credi loro non sappiano ?? lo sanno  e  di voi non gliene frega nulla, a loro importa solo la loro provvigione per ogni eruo che riescono a rubarvi.... SVEGLIATEVI ... 

Hello! As I've already said on the forum, we cover all the feedback on all the social network platforms (we may not answer everything due to the enormous amount, but we still see it). Thus we are aware of all the concerns existing in the community. However, we can't please everyone's preferences as the community is indeed gigantic. "Continuous pressure' may be from a limited group of people spamming all the social networks while the other bigger part of the community feels okay. Still, we are constantly analyzing the feedback we receive as well as the statistical information we have from the game

Likewise, Plarium's decision to nerf the EM rifle may have come from them choosing to focus on a limited group of the community spamming all the social networks while the other bigger part of the community disagrees with the changes made. Based on the responses I've seen, this seems to be the more likely case, and Plarium has chosen to ignore the majority of the community because Plarium thinks the changes to the EM rifle will increase demand for other items they can sell. This is nothing but a move based on Plarium's greed. Regardless of people's opinion of the nerf, the overall consensus I've seen of the community is that people are less likely to invest money toward anything because of the potential of the developers to changes items, and a large number of people are just outright quitting Plarium games altogether.

It's not that it's a small group of players that are complaining in either scenario. The "limited number of people spamming" is another one of devs excuses to brush people off. They hide behind "statistical information" because it's removed from the person. They know there's more reasons people might not be complaining than they don't have a problem. They don't wanna take the time out of their day. They feel like they can't do anything about it. Maybe they just don't want to deal with the mech arena team and all their b******.

Factually, you and I both know people are unhappy with the changes to EM rifle. Which is fair, the weapon sucks now and nobody expected any NERF. People don't wanna invest now because they're scared their money will go to waste. That might not be such a problem if plarium was smart about the changes. But the majority opinion prior to the NERF was that EM was far too OP and it needed to be NERFed. Usage may just remain high because players have yet to invest in something better. I don't know but I have a feeling the usage statistics are going to change. And the win percentages of players continuing to use EM will drop.

They also don't want to admit that when the majority voiced opinion is more likely to reflect the overall majority of the community because that fact would contradict their excuse to brush off complaints.

Edited: the explicit language is prohibited

You got it right about the feedback, but everything's on the contrary. You see a limited group of users complaining about the EM Rifle nerf while the majority was asking for rebalance. Once again, this decision didn't come all of a sudden and had many reasons. I mentioned this information multiple times on the forum

Actually it's a majority that wanted a rebalance and a majority that was dissatisfied with the rebalance because it was botched. To state that it's a small portion of the community complaining about the NERF is a straight up lie.

I'd say it's to the contrary of the company line that you've sold your soul to push. Looking through the forums here, on other sites, or on the in game chat, there are virtually no posts requesting the EM rifles be nerfed, nor are there really any posts celebrating them being nerfed. Meanwhile, there are plenty of posts taking issue with the nerf, or requesting other weapons, mainly rocket mortars, be nerfed. You can also look through comments both here and on other forums, and those who are ok with the nerf are overwhelmingly criticized. It's not some small portion of the community, it's the majority of the community who take issue with the nerf. The continued denial that Plarium made a mistake in changing the EM rifles just continues to show the community that Plarium doesn't care about the player's wants or satisfaction, and the continued refusal to refund players shows that Plarium is just acting on greed. These acts will just continue to alienate players, pushing them to stop investing in Plarium games.

We have been collecting information and feedback for months to make this decision, I repeat, it didn't come out of the blue. When I say "majority," I mean it's not my personal subjective opinion - it's a result of analyses and figures. The Weapon was overpowered, and eventually, it started to affect other aspects of the game spoiling the balance.

Changing EM Rifle was not a mistake, it was a measure we had to do. Right now, we are investigating the outcomes of this rebalance. Unfortunately, we can't please everyone as players have different desires

You can keep repeating that line about collecting information and feedback, but players know it's absolute nonsense. There have been more complaints about rocket mortars than any other weapon by leaps and bounds, it's not even remotely close, and mortars absolutely affect the balance. If Plarium were concerned about balance and giving players what they want they would have focused on one of the oldest and most complained about weapons in the game. The information Plarium collected and analyzed was that the primary weapons people were buying was the EM rifle, which was hurting the sales of other weapons. Players now know that it's only a matter of time before Plarium nerfs any other items, and that any money they spent is lost because Plarium won't fix their mistakes, either by reverting the items or giving a refund. That's the real problem here, if Plarium wants to insist that the EM rifle nerf was necessary, then let players know that if they request, they will be refunded for the EM rifles and upgrades to them. If Plarium did that, then they could achieve the nonsense balance they claim was needed, and the players who Plarium has cheated out of money would no longer be cheated, then everyone would be pleased with the results. If making it so everyone was pleased was actually the concern of Plarium, that would be the answer, plain and simple, but that's not Plarium's actual concern, their concern is to make money, even if it means screwing over players, which is what they have done, and is a clear sign that the nerf was solely about making money instead of game balance.