After 2+ years of hearing the same excuses why these items "haven't" be made accessable to f2p, why they "can't" remove the ai paywall that decides the match, why they are "unable" to offer us a proper balance that doesn't favor the spender against weaker f2p players and badly scripted ai, I can honestly say that I do not believe anything Plarium tells us. They are a multi conglomerate with the sole purpose of profiting on deceptive and unethical behavior - for any business. I use my friend's list now to track how long new players stay in game, and from what I've seen, most new players leave the game in two months or spend enough to get caught in the meta trap. The game can't keep players! And it's not because the game foundation is bad, but the money grabbing, dishonesty, and typical overpowering p2w factors chase players away. This has not changed the whole time I have been here! I've seen it brought up by players with senseless and empty platitude in response, no fixes.
Plarium has more than proven that player satisfaction is not even a focus for them.