Transparency in the modern corporate landscape
The way companies handle public feedback has shifted dramatically now that every consumer has a megaphone in the palm of their hand. It is no longer enough to just have a quality product; the real test of a brand’s longevity lies in how they address the inevitable hiccups and mistakes that occur during a busy fiscal year. If you were running a major enterprise, would you prioritize aggressive marketing or invest more heavily in a robust system for resolving client grievances?
