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May 17, 2017, 13:1105/17/17
231988

Windows firefox and chrome issue

I have opened a support ticket and getting nowhere.  In the windows version of the game both firefox and chrome have this issue.  Clearing cache doesn't help.  When you go to the kingdom and try and use the offensive frame, the scroll bar doesn't work.  So if you want to gather resources or attack you have the option of the first 3 troop types.  I have sent pictures, video and get no where with support.   The game is pointless if your not willing to fix this in windows.  Sadly I spent money as well before knowing about it so its a bit frustrating if I have to walk away because the game is broken.  At least I can share it here just in case someone else wants to use windows.  Obviously so far the company isn't interested in fixing the problem.
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May 17, 2017, 13:4705/17/17
231988
Funny support quickly gave me the same document.   Its not an issue with loading the game.  This is an actual bug in the one frame.  All other scroll bar frames work.  I sent them a demo video to show them that other frames with scroll bars work.  Example the bank.  This is an actual bug.   I have several years of experience in the software industry and did a little checking to ensure that its not a browser issue.   Also having tested it on both chrome and firefox it demonstrates that its not browser specific.   I would try it on IE 11 but thats totally broken and throws errors all over the place.  The game won't even come up and when I turned on the browser debug its obvious that it wasn't tested.
May 17, 2017, 14:3505/17/17
231988

After sending pictures and a demo video of the issue and explaining in detail exactly what is wrong this is the response I get from support.

------------------------------------------------------------------------------------------------------------------------

Plarium Support Team | 5/17/2017 | 2:47 AM

------------------------------------------------------------------------------------------------------------------------

Dear Lord,

Thank you for your e-mail. The game works correctly. Please try to clean the cache of your browser. Try to use full screen view. If you have any more questions, don’t hesitate to contact us, we'll be happy to help.

Best regards,

Your Plarium Support Team


May 17, 2017, 15:0005/17/17
281
Can you attach screenshot so we can see your problem too?
May 17, 2017, 16:4905/17/17
231988

This is the image of the problem.

https://drive.google.com/file/d/0B6Wbb1TFmGqYSkhhYzdrSEhHWTg/view?usp=sharing

This is the demo I created.  Its a webm file type.  It shows that I can go to the bank and scroll.

But when I try and do an offensive task then the scroll bar doesn't work.

https://drive.google.com/file/d/0B6Wbb1TFmGqYcDdTTmptdGlCQTg/view?usp=sharing


Not sure how long you can access these.  I wasn't able to record it when it goes into full screen.  It is the same behavior both ways.

May 18, 2017, 09:4305/18/17
281
kow.throne said:

This is the image of the problem.

https://drive.google.com/file/d/0B6Wbb1TFmGqYSkhhYzdrSEhHWTg/view?usp=sharing

This is the demo I created.  Its a webm file type.  It shows that I can go to the bank and scroll.

But when I try and do an offensive task then the scroll bar doesn't work.

https://drive.google.com/file/d/0B6Wbb1TFmGqYcDdTTmptdGlCQTg/view?usp=sharing


Not sure how long you can access these.  I wasn't able to record it when it goes into full screen.  It is the same behavior both ways.

Ty for the video. What resolution do you have? It might be problem with nonstandard resolution for notebooks etc
May 18, 2017, 11:2205/18/17
231988
its not a resolution issue.   I have turned on developer tools in Chrome.  There are some errors in the java script  and how they are rendering the screen.  Obviously nobody from the company is eager to address the issue.   I guess most people are using phones or tablets which there isn't an issue.  So being a person on a laptop I am probably a very small percentage.   So for those like me who want to use a desktop or laptop we are out of luck on this game.  I could probably take the time to address the java script but it could be overwritten the next time I start the game.  Not worth my time.  
May 18, 2017, 13:5605/18/17
231988

The very strange issue. I have never seen such bug... 

May 18, 2017, 18:5505/18/17
231988

well update its now even worse then ever.   Now when I go to attack either a city or resource it crashes.  I am very disappointed.   Not sure if they don't fix this, if I am going to stay with this game.   If your interested here is the latest.

https://drive.google.com/open?id=0B6Wbb1TFmGqYcEpMV0FYcVh1clk
May 19, 2017, 08:5005/19/17
231988

what a hell is going on?

this is one of the reasons why I play via emulator. 

May 19, 2017, 23:2105/19/17
231988
good luck to you on this game.  I have given up that its not going to be fixed.  Will go find another game.
May 20, 2017, 11:1605/20/17
231988

I have also submitted a ticket. Two actually. One where the game keeps crashing when I select certain Assailants camps on the map. The second ticket is the most critical. The pc version of the game does not allow you to equip any armor on your hero!  The button is completely flat, greyed out. It does nothing. It's been a week with no response from support. I contacted the group on Facebook and was told to be patient. 

My character is severely gimped without the bonuses from gear. I started another character on the phone version. The gear works fine on there. Unfortunately I spent quite a bit of money already on the PC version and if I have to abandon that game, it's going to hurt to start all over!  I don't feel that the PC game was adequately tested before release. Crafting gear is a huge part of the game.

Is there a list anywhere of known bugs and a time estimate of when this will be fixed? I keep getting messages from my Order leader advising me to get proper gear. I need some help, please!


I use Chrome, but it's not the browser. It's in the game coding. Someone forgot to activate that button. I have crafted gear that's way out of date now since I have leveled past it, without ever getting to wear it.

Dikiny on Forberg
May 24, 2017, 09:5205/24/17
281

Tell us your computer specs, please

May 24, 2017, 09:5405/24/17
281
Oh btw, Did you know that your Hero must be in Town to equip him?
May 30, 2017, 15:0405/30/17
281
But emulator way uglier then web version
May 31, 2017, 13:3005/31/17
231988

Jake said:


But emulator way uglier then web version

Lol =D I really used to an emulator. For me, it doesn't looks ugly 

May 31, 2017, 13:3105/31/17
231988

but I sure that new version is good too

Jul 9, 2017, 14:0607/09/17
07/03/17
2

I also have the same problem with the scroll bar not moving and unable to select my troops.. I'm using a PC with chrome. Really won't be able to keep playing if you can't get this fixed.. Thanks..


Jul 10, 2017, 13:0007/10/17
65
You should try "fullscreen" it may help
Aug 18, 2017, 01:1708/18/17
231988
Game will not load after today's update. Using Chrome browser. Waiting for a long time now and we are in a Kingdom War!  Please help!
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