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Hello 

Sounds frustrating! If the game crashes or freezes when switching kingdoms, try restarting or checking for updates. Also, make sure your client isn’t bugged or lagging. Good luck!

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A likely reason is that the kingdom you’re trying to move to may have restrictions such as a level requirement, cooldown, or limited migration slots. I’d check the kingdom migration rules and make sure your account meets all the requirements before trying again. Also, if the game gives any message when you tap the new kingdom, that should point to what’s blocking the move.