That does sound frustrating, especially if your PayPal account was working fine before and both PayPal and American Express have confirmed there are no issues on their end. It could be a problem with the game’s payment processor, regional restrictions, or a recent policy change that hasn’t been clearly communicated. Lack of response from support only adds to the confusion. Payment issues like this can break player streaks  and overall trust, so hopefully the developers address it with clearer communication soon. 

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I’ve seen this happen before — even if your PayPal and card are fine, the issue is often on the game/payment provider side, not yours.

A few things you can try:

• Make sure your PayPal is fully verified and has a linked card or balance available
• Try logging out and back into your PayPal during the purchase
• Clear cache or try a different browser/device (or in-game vs web payment)
• Check if your account region or IP (VPN, etc.) might be causing a mismatch

Also, Plarium sometimes changes or restricts payment methods temporarily depending on region or security checks, which can block previously working accounts.

If support isn’t replying, try opening a new ticket under “payment issue” and include screenshots sports games those usually get prioritized faster.