The issue you’re experiencing usually happens when the game cannot correctly sync your PC account with the mobile version through Facebook or Google. To resolve this, please try the following steps:

Verify you are using the same Facebook or Google account on both your PC and Android device. Even a small difference (old account, secondary email, etc.) can cause the game to create a new profile.

Clear cache/data of the mobile game (Settings > Apps > Your Game > Storage > Clear Cache/Clear Data), then restart the game and try linking again.

Make sure Facebook/Google is already logged into the correct account in your phone’s browser or app before you open the game.

Check your internet connection or try another network, as syncing sometimes fails when the connection is unstable.

If you previously linked your PC game to an account, confirm that the link is still active in the PC version’s settings.

If the problem continues, please send us:

Your PC account ID / username

The new mobile account ID (the one created by mistake)

A brief screenshot of the login error 

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This issue usually happens due to account sync errors, incorrect login method, or app cache problems. Make sure you’re using the same login option (Facebook/Google), clear the app cache, and check your internet connection before signing in again.

For a step-by-step fix, you can watch account linking and login troubleshooting tutorials on the Vedu App download, where guides ex plain how to properly connect accounts on Android and resolve sync issues. These videos can help you solve the problem quickly and correctly. 

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Have you ever faced issues with syncing accounts between different devices or platforms, like between your PC and Android phone? What solutions have you tried to resolve this problem?