Cannot log in on my castle

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Unknown_Ranger56

Oct 21, 2025, 01:5210/21/25

06/08/15

Cannot log in on my castle

I had not logged out for a few years. I did so after confirming it was connected to my email. my password did not worn when I tried to login. I reset it twice and have still been unable to access my castle.

my castle name has disappeared from this forum.

Comments

MicAdmin

Oct 21, 2025, 05:1810/21/25

02/22/19

1634

Hello, if there are more of 3 years from when you don't play than all your data were deleted because of the low of privacy .

Anyway for be sure you can contact the support at the link below :

https://social-support.plarium.com/hc/en-us/requests/new?fbclid=IwAR3BQvJCine1yBvcEA36YRyEptBiql9BrsUsBZlB-J0g0Sy6cZeuI4RIYgM

I wish you a good day !

Baker

Oct 25, 2025, 21:3810/25/25

03/04/17

hello

i noticed if you switch wifi to regular phone connection it may get disordered.

+ the iphone is still confused abour this game

DariaCommunity Manager

Oct 28, 2025, 13:2510/28/25

10/31/22

1008

Baker

hello

i noticed if you switch wifi to regular phone connection it may get disordered.

+ the iphone is still confused abour this game

Greetings, Lord! Indeed, switching between different internet networks may resolve the issue with game performance 🙏🏻

Baker

Nov 1, 2025, 07:0611/01/25

03/04/17

I am stuck again cant login

MicAdmin

Nov 2, 2025, 21:3211/02/25

02/22/19

1634

Baker

I am stuck again cant login

Hello , i advice you to Deactivate the wi fi and connect with mobile data.

Vadim

Nov 3, 2025, 15:5111/03/25

Nov 3, 2025, 15:52(edited)

03/13/17

Good afternoon, help please, I can't log in to the game. It loads up to the point of "opening the throne room doors" and then freezes, followed by an error:

p.s. I play from a computer, and I have the same problem with my smartphone when using both WIFI and mobile data.

MicAdmin

Nov 4, 2025, 09:2611/04/25

Nov 5, 2025, 15:51(edited)

02/22/19

1634

Hello Vadim , if you scroll and read some comments up , you can see that i adviced to deactivate wi fi and connect with mobile data...

In your case , from pc- you could to use a VPN or you can use your phone (mobile data) like a hotspot.

I wish you a good day !

csmotorsports

Nov 8, 2025, 21:3211/08/25

01/08/16

I'm here on my dad's behave! He accidentally logged out of his castle and can't remember the email he used! Is there any way to recover his castle?

MicAdmin

Nov 9, 2025, 11:0811/09/25

02/22/19

1634

csmotorsports

I'm here on my dad's behave! He accidentally logged out of his castle and can't remember the email he used! Is there any way to recover his castle?

You can ask that with the support at the link below :

https://social-support.plarium.com/hc/en-us/requests/new?fbclid=IwAR3BQvJCine1yBvcEA36YRyEptBiql9BrsUsBZlB-J0g0Sy6cZeuI4RIYgM

I wish you a good day !

F_L

Dec 2, 2025, 09:544 days

01/11/23

Game of Thrones loads 99% and then won't load. Reinstalling the game and the launchpad doesn't help. I tried running it on a different PC, with the same result. However, I can play Stormfall: Age of War just fine (same game, same internet connection). I haven't received any emails confirming my technical support request has been accepted. Can anyone help me resolve this issue?

AnnabelleModerator

Dec 3, 2025, 02:493 days

11/25/16

295

We are not the Forum or Support for Game of Thrones.

F_L

Dec 3, 2025, 14:043 days

01/11/23

I haven't received any emails confirming my technical support request has been accepted. Can anyone help me resolve this issue?

AnnabelleModerator

Dec 4, 2025, 05:152 days

Dec 4, 2025, 05:16(edited)

11/25/16

295

If you have a ticket number from Stormfall: Rise of Balur we may be able to help you. Otherwise I suggest you login using VPN on your computer.

F_L

Dec 4, 2025, 07:132 days

01/11/23

The problem is that they don't create a ticket. The request isn't registered.

AnnabelleModerator

Dec 5, 2025, 21:38Yesterday

11/25/16

295

Have you tried logging in using VPN on your computer or turning the wifi off on your phone?

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