Hello, if there are more of 3 years from when you don't play than all your data were deleted because of the low of privacy .

Anyway for be sure you can contact the support at the link below :

https://social-support.plarium.com/hc/en-us/requests/new?fbclid=IwAR3BQvJCine1yBvcEA36YRyEptBiql9BrsUsBZlB-J0g0Sy6cZeuI4RIYgM

I wish you a good day !

hello

i noticed if you switch wifi to regular phone connection it may get disordered.

+ the iphone is still confused abour this game 

Greetings, Lord! Indeed, switching between different internet networks may resolve the issue with game performance 🙏🏻

I am stuck again cant login 

Hello , i advice you to Deactivate the wi fi and connect with mobile data.

Good afternoon, help please, I can't log in to the game. It loads up to the point of "opening the throne room doors" and then freezes, followed by an error:  

p.s. I play from a computer, and I have the same problem with my smartphone when using both WIFI and mobile data. 

i

Hello Vadim , if you scroll and read some comments up , you can see that i adviced  to deactivate wi fi and connect with mobile data...

In your case , from pc- you could to use a VPN  or you can use your phone (mobile data) like a hotspot.

I wish you a good day ! 

I'm here on my dad's behave! He accidentally logged out of his castle and can't remember the email he used! Is there any way to recover his castle?

You can ask that with the support at the link below :

https://social-support.plarium.com/hc/en-us/requests/new?fbclid=IwAR3BQvJCine1yBvcEA36YRyEptBiql9BrsUsBZlB-J0g0Sy6cZeuI4RIYgM

I wish you a good day !

Game of Thrones loads 99% and then won't load. Reinstalling the game and the launchpad doesn't help. I tried running it on a different PC, with the same result. However, I can play Stormfall: Age of War just fine (same game, same internet connection). I haven't received any emails confirming my technical support request has been accepted. Can anyone help me resolve this issue?

We are not the Forum or Support for Game of Thrones.

 I haven't received any emails confirming my technical support request has been accepted. Can anyone help me resolve this issue?

If you have a ticket number from Stormfall: Rise of Balur we may be able to help you. Otherwise I suggest you login using VPN on your computer. 

The problem is that they don't create a ticket. The request isn't registered.

Have you tried logging in using VPN on your computer or turning the wifi off on your phone?

https://social-support.plarium.com/hc/en-us/requests/new?fbclid=IwAR3BQvJCine1yBvcEA36YRyEptBiql9BrsUsBZlB-J0g0Sy6cZeuI4RIYgM

Thank you for your participation. I have submitted my request using the form you provided. 

I play using a VPN. The European server works fine. The Russian server has been down for over 10 days (it loads to 99% and then doesn't load). The clan says they banned me.

I created the account. I haven't shared the account keys with anyone. I've been playing for almost three years without breaking a single rule.

I received an email notification from Plarium about the login change, but I haven't received any notifications about my requests being accepted.

We see that some kind of error occurred.

Help restore access to my account.

Hello F_L  , please keep in touch with the Support, just they can help you in this issue !

I wish you a great day , and i hope tosee you soon in game !

The problem is that customer support isn't responding to numerous requests. It feels like there's no customer support, only you on this forum. All hope lies with you. 

Hello! Lord, please tell me, where exactly are you located?