Hello, if there are more of 3 years from when you don't play than all your data were deleted because of the low of privacy .

Anyway for be sure you can contact the support at the link below :

https://social-support.plarium.com/hc/en-us/requests/new?fbclid=IwAR3BQvJCine1yBvcEA36YRyEptBiql9BrsUsBZlB-J0g0Sy6cZeuI4RIYgM

I wish you a good day !

hello

i noticed if you switch wifi to regular phone connection it may get disordered.

+ the iphone is still confused abour this game 

Greetings, Lord! Indeed, switching between different internet networks may resolve the issue with game performance 🙏🏻

I am stuck again cant login 

Hello , i advice you to Deactivate the wi fi and connect with mobile data.

Good afternoon, help please, I can't log in to the game. It loads up to the point of "opening the throne room doors" and then freezes, followed by an error:  

p.s. I play from a computer, and I have the same problem with my smartphone when using both WIFI and mobile data. 

i

Hello Vadim , if you scroll and read some comments up , you can see that i adviced  to deactivate wi fi and connect with mobile data...

In your case , from pc- you could to use a VPN  or you can use your phone (mobile data) like a hotspot.

I wish you a good day ! 

I'm here on my dad's behave! He accidentally logged out of his castle and can't remember the email he used! Is there any way to recover his castle?

You can ask that with the support at the link below :

https://social-support.plarium.com/hc/en-us/requests/new?fbclid=IwAR3BQvJCine1yBvcEA36YRyEptBiql9BrsUsBZlB-J0g0Sy6cZeuI4RIYgM

I wish you a good day !