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TOWER: May not give you final rewards

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Jun 21, 2026, 10:2206/21/26
04/04/16
27

TOWER: May not give you final rewards

The purpose of this forum document is to advise Stormfall players that tho they may spend 6 days actively working on Tower, they MAY NOT GET ALL THE TOWER REWARDS THEY ARE ENTITLED TOO and what to look out for in Tower that may lead to that to happening. 

Tower chat logs will display Tower has completed 

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So there is nothing more to be done. Visual examination of each displayed Corrupted on that last Tower floor shows all killed. 

HOWEVER when the game ends it will show 149 Not 150 finished.

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...  and the last Tower floor rewards will NOT be distributed to you. Even tho you may have finished Tower. 

* * * 

So what factors may have occurred to trigger the situation? (Please be careful in your league.) :

In your Tower chat watch out for:

FIRST: As in previous Towers, AFTER Plarium seem to have made initial changes to rectify the chat / display situation occuring in previous Towers, that same chat / display error started to appear again, but only every so often,  closer to the end of this last Tower.  (So hadnt been fixed via Support who now indicate no further work being done. ) The chat log to the left shows a Corrupted was not killed, but the display to the right will just hang there. Unchanging.  

SECOND: If another champion is sent to that same failed "hung" Corrupted with an high enough attack to kill that "hung"  Corrupted, that 2nd attack is not listed in the log even tho if may be done at least < 9 > minutes before event ends. (More than enough time to do further action, however the game does NOT show that more is required. A visual scan of Floor 150 will show no corrupted left un killed. The last line of the log advises 150 WAS cleared.  

After Tower event ends:

Examination will show this yellow line that appears for other leagues, is not showing in your league. 

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The distribution of your final floor rewards is not triggered. No one gets those rewards in your league. 

 At the end of the previous Tower, started June 7,2026, Tower did not provide final rewards to 157 league members who had earned them due what appears to be a problem with the Tower mechanism. 

This was reported to Support in Support request 7409408 (A very large amount of relevant data is availabe.)  who recently just closed the report without providing compensation, or fixing the issue that appears to be an extension of an early display problem within Tower. Consequently,  it would seem this situation may reoccur. 

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Comments
Jun 22, 2026, 13:498 days
Jun 22, 2026, 14:35(edited)
04/04/16
27

<UPDATE> 

This next Tower I have done a lot of manual champions sends from a number of ids, and so far had just one Corrupted hang on the left Tower screen next to Tower chat., unkilled for ages. A number of minutes. Then finally did show the partly killed Corrupted. 


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If someone sends to that hung one, "might" trigger off the reward problem?  IDK.

Or maybe its just if happens on last Tower floor. IDK.

I hope no one gets caught by this unfixed difficulty. (Yes, I have lots of data stored away if someone desires to  actually examine in detail.). Regards.

Jun 22, 2026, 13:598 days
03/30/16
1

A pain, losing those rewards

Jun 23, 2026, 13:537 days
07/04/21
1

argh. lol

Tina KlausModerator
Jun 25, 2026, 05:425 days
01/22/20
58

Hello Lord,

Did you contact support when that happened to see if there was anything that could be done on their end?

Jun 26, 2026, 01:304 days
12/04/16
5
Tina Klaus

Hello Lord,

Did you contact support when that happened to see if there was anything that could be done on their end?

Funny thing is, there is a support button but nobody will fix anything any more.  Really nice the censorship done to my comment on this page.  So why have a support button if there is no support Tina?

Jun 26, 2026, 02:184 days
Jun 26, 2026, 02:49(edited)
04/04/16
27

Yes. Support was immediately contacted. As noted above  Support request 7409408 was raised. 

A number of message exchanges were eventually made. A substantial amount of detail provided. But there is no feeling that the problem was actually investigated properly, just pretty much immediately dismissed by Plarium Support as part of the earlier Tower difficulties re Tower display that had supposedly been fixed. This situation was not the same, but I have no confidence that that was receognised.

Tho the lack of floor 150 rewards was proven, there was NO ATTEMPT to provide the last tower floor rewards (including Divine cheats etc) to 157 league members who just missed out on those due to the game mechanism error. Members of the legaue are still not happy.

Suspecting that as the display error was still hanging that the 2nd send of a champion to kill that display hanging Corrupted may have caused desynchronisatin. Broke the game script that tracks event progression. The reward distribution mechanism failed because the client didnt automatically register the retroactive kill. Just a guess tho as I dont have access.  

The fact that that display error occurred again this Tower was also forwarded to Support, but seems they had already closed the iriginal Support request, so other than the automated reply, I have no idea if anyone actually saw or looked at that new data.  

Because that display/log mismatch error occurred again this next Tower, seems possible that pehaps the Tower 150 reward mechanism may break again in the future?? (I hope not.)

I am also hoping that in this new, current Tower, because I waited a while until the Tower display error eventually corrected itself, before sending another champion to kill the now displayed left over partially killed corrupted, that that error re 150 floor reward mechanism wont happen again? It also was not on floor 150 at the time. The 2nd send was reported ok in logs and the Tower floor did change to the next one. 

( I note again that there was a substantuial amount of data forwarded to support re 7409408 previous Tower. Perhaps needs a person to look at it without the assumption that the problem was not already fixed?) 

Jun 27, 2026, 02:163 days
04/04/16
27

fyi I just sent these out to my league as two league messages: 

IMPORTANT TOWER MESSAGE
re Support request 7409408 Floor 150 rewards not obtained by 157 ids

On Floor 150, if after you send a Champion to the Tower, you notice the left side Tower display seem to freeze, or not match the log on the right side. WAIT.

Suspect that as the display error was still hanging, that the 2nd send of a champion to kill that display hanging Corrupted may have cause desynchronisatin. Broke the game script that tracks event progression. The reward distribution mechanism failed because the client didnt register the retroactive kill? Just a guess tho. (Page 1/2)

* * * * 

(Page 2.2)
Plarium Support took no action

The next Tower, did a lot of manual champions sends from a number of ids. So far only just one Corrupted hung on the left Tower screen next to Tower chat. Unkilled for ages. A number of minutes. Then finally did show the partly killed Corrupted. I THEN sent and killed that partly killed Corrupted. Tower went onto the next Floor ok

If on floor 150 and someone sends to that hung one, "might" trigger off the reward problem?  IDK. But not worth risking. Stop and start your game session MIGHT help. Again IDK

Goal: finish Tower 15+ mins before event ends  

MicAdmin
Jun 27, 2026, 08:443 days
02/22/19
1686

Hello Lord Ozi APii  ,


I advice always to finish the tower before the end with a large advance !