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Oct 22, 2025, 06:232 days
09/14/24
3

The game won't load

Hello! I've been unable to log into the game for two days now. It loads to 99% and then freezes. 

I contacted support, but they have taken no action or responded. 

i


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MicAdmin
Oct 22, 2025, 07:322 days
02/22/19
1607

Hello 

I advice to take a look at this article about Loading issues ,and to perform the loading troubleshooting steps  


https://social-support.plarium.com/hc/en-us/categories/7602939511964-Loading-Technical


If the issue still persist after you tried everything indicated there , than i advice to contact the support  :


https://social-support.plarium.com/hc/en-us/requests/new?fbclid=IwAR3BQvJCine1yBvcEA36YRyEptBiql9BrsUsBZlB-J0g0Sy6cZeuI4RIYgM



I wish you  a great day !

Oct 23, 2025, 05:35Yesterday
09/14/24
3

Hi! I still can't log into the game. It loads at 99% and then freezes. I've tried everything: clearing the cache, resetting my account, but nothing helps. I've contacted support every day, but to no avail! It's like everyone's on vacation. What should I do? I'm the leader of the "CALIPHATE" alliance, there are 80 people on my team, and I can't log into the game.

MicAdmin
Oct 23, 2025, 07:38Yesterday
02/22/19
1607
Тимур Ш

Hi! I still can't log into the game. It loads at 99% and then freezes. I've tried everything: clearing the cache, resetting my account, but nothing helps. I've contacted support every day, but to no avail! It's like everyone's on vacation. What should I do? I'm the leader of the "CALIPHATE" alliance, there are 80 people on my team, and I can't log into the game.

Hello , Greetings. If you are located in Russia or Belarus, the company has ceased its cooperation with these countries, including responding to its services. 

Did you tried to uninstall and install again the application plarium play ?  did you tried to connect with a different internet point ? or a VPN ?

Oct 23, 2025, 08:53Yesterday
12/20/14
16

второй день весь альянс не может зайти в игру. загрузка только до 99 процентов((

MicAdmin
Oct 23, 2025, 17:05Yesterday
02/22/19
1607

Hello Анна ,i am sorry for that , did you tried to uninstall the app and install it again ?

Or did you tried to connect using a VPN ?