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May 5, 2016, 01:5405/05/16
03/01/15
151

Page will not load

Yesterday and today, I've been having intermittent issues getting into the game.  When I try to log in, sometimes I get in no trouble, but more often, I get a message saying connection timed out and Plarium is not responding.  Is anyone else having this issue?
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May 5, 2016, 02:1705/05/16
220504
Red said:

Yesterday and today, I've been having intermittent issues getting into the game.  When I try to log in, sometimes I get in no trouble, but more often, I get a message saying connection timed out and Plarium is not responding.  Is anyone else having this issue?
Hours and hours of misery 
May 5, 2016, 02:3305/05/16
07/02/15
698
Red said:

Yesterday and today, I've been having intermittent issues getting into the game.  When I try to log in, sometimes I get in no trouble, but more often, I get a message saying connection timed out and Plarium is not responding.  Is anyone else having this issue?
yes i had that same problem today first time for me. i couldent get onto any plarium sites for 12 hours, but seems to be working fine.. for now..
May 5, 2016, 05:2805/05/16
220504

for 2 days connexion impossible to stormfall.

servers seem to be disconnected and no answer to request of connexion:

"Désolé, nous ne pouvons pas atteindre cette page.

- Essayer de réactualiser à page

- Assurez-vous d’avoir la bonne adresse web : http://207.182.152.124"

May 5, 2016, 07:1605/05/16
220504

Orcs are terrible. They bite the internet cables. Poor Lord Oberon and Alyona. Rumors say that they are fallen 

Alyona KolomiitsevaCommunity Manager
May 5, 2016, 07:5405/05/16
09/17/15
8273

Thank you, Mehnslayer, for the instruction. 

At this point we suppose that it's the DNS issue. If your DNS updates rarely (like each 72 hours or so), you will have loading issues. We do recommend our players to use Google DNS for now.

Unfortunately, we didn't have such information yesterday after we've resolved our server-side issues, so we couldn't recommend it to our players in advance. 

I hope that Mehnslayer's instruction will help everyone experiencing such issues.

May 5, 2016, 08:0205/05/16
May 5, 2016, 08:20(edited)
220504

Indeed it was not the solution.... add doubleclick


Plarium was at work and closed its gates

May 5, 2016, 12:0905/05/16
220504
So we just lose out on our paragon do we ? 
May 5, 2016, 12:1905/05/16
04/10/15
1434

Lord Jimbo

please send a ticket to support explaining you have lost ur daily cause this issue they will study it and restablish if neccesary

follow this link

Regards
May 5, 2016, 12:2405/05/16
220504
i appreciate you are trying to help but following that link gets us nowhere 
May 5, 2016, 12:3105/05/16
04/10/15
1434

jimbob said:


i appreciate you are trying to help but following that link gets us nowhere 

it works for me, it redirect you to support page

i copy the entire link here, copy and paste it on ur browser

http://support.plarium.com/enstormfall/Tickets/Submit

May 5, 2016, 14:2705/05/16
10/15/14
139
Its not the submitting of a ticket , its actually getting an answer back lol , Plarium support is the worse support i have ever seen 
May 5, 2016, 14:4405/05/16
04/10/15
1434

ok, i missunderstood u

you have to consider that actually they are receiving a lot of tickets and they have to study one by one, so that is going to take some time

please be patient and soon you will receive your answers

Regards
May 5, 2016, 21:4805/05/16
10/07/14
143

after loads of problems logging in i did this and now working fine  command promt  ipconfig/flushdns 


this working fine  now before i got nothing  at all just error 403 all the time  


hope it works for you