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Dec 1, 2017, 16:1812/01/17
231592

Troops boost issue

What i am going to explain happened twice to me once on Sparta s2 and Stormfall s2. On SF s2 I applied 12 - 4 hours boosts all at once for necros and originally i got 32 necros which works out to the math. However the game froze when I tried to send them to a BG and I had to refresh. Low and behold my 32 necros was now 29, so i broke out the calculator and I should have received 32 necros vs 29. My coords are 706 150 on SF S2.  This also happened on Sparta S2 (i boost heavy inf in that case)  do i need to make a separate report on Sparta bug forum?   I am afraid to think what happened when i boosted 7 days of infantry on SF S3 two days ago since i did not double check the math.  Standing bye for comments please advise.

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Dec 1, 2017, 18:0512/01/17
Dec 2, 2017, 14:53(edited)
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I just did small test and used 3 1 hour boosts on my cav.  I had plenty of knights in the Que and according to the math i should have received 8 knights but i only received 7.  I am willing to bet the time boost are not accounting for the 12% that my knights have in the Obelisk of power.
Dec 2, 2017, 14:4512/02/17
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Send all your troops to the cats, so you can see the initial amount of troops boosted (take note this initial amount matches the build time for the troop being boosted).  Then try and send just those troops to a BG, and you will see your troops do not send. When look at you will see a reduced amount of troops.  this happened to me on SF S2/S3 and Sparta S2 now several times over the past two day.  By my estimate I am owed days of boosts,  this is completly unaceptable... 
Dec 2, 2017, 14:5212/02/17
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Note paragon active and dragon bonuses are active as well....
Dec 2, 2017, 16:3412/02/17
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Dec 2, 2017, 16:3512/02/17
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so after reload that unit are disappear but i lose boost and not get the units
Dec 2, 2017, 16:4912/02/17
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just happened on SF S3 boosted 12 griffs and it gave me an error msg when i tried to send them to a bg.  it said error please select a different number of troops.  Refreshed and now i have 10 grifs.
Dec 3, 2017, 12:5712/03/17
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Hello! Thank you for all the information!

Looks like there is a bug with boosting troops production when the Dragon Bonuses are activated.


I have contacted our developers and they will investigate it as soon as possible. 

Thank you for your report and cooperation!

Dec 3, 2017, 14:2312/03/17
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thank you for the update.
Dec 5, 2017, 16:3012/05/17
Dec 5, 2017, 16:31(edited)
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Hello, Lords!

Please note that the bug is related to the troops' training time. You do not lose the trained troops. The number of the troops which have already been trained is displayed incorrectly in the training window, due to Dragon bonus issue. Nevertheless, the troops are trained correctly without the Dragon bonus.
Dec 6, 2017, 14:4112/06/17
Dec 6, 2017, 14:43(edited)
02/15/16
23

Lost 4 1 hr boosts, when boosting inf units. Already got them sent them to fort, but they didnt go there, game froze or something. I refreshed, and saw, that some units were not built. So I had tu use more boosts to build all I wanted.


and again, some units were not built. 
Dec 8, 2017, 18:3112/08/17
Dec 8, 2017, 18:33(edited)
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so does anyone investigate where are disappear my troops(2 times) after reload the game??

I expect the answer

Dec 9, 2017, 00:1512/09/17
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Hi, is anyone receive something from plarium ? Or any info ?

Dec 9, 2017, 00:3412/09/17
Dec 9, 2017, 00:37(edited)
01/04/14
3

Any updates Agent Pavel? Your response in PM is unsatisfactory as all you've done is direct me to this thread. My troops are missing and I've wasted boosts. I would like to know what Plarium is going to do.


Thanks


Edit: I never received the troops from the Mareth Quest 'Build 7 Necromancers' either. If you require any further evidence, other than what I have already presented here  https://plarium.com/forum/en/stormfall-age-of-war/bug-reports/88514_necromancer-mareth-quest---boosts-not-completing-task/ then please let me know.

DeletedTechnical Support
Dec 9, 2017, 10:2312/09/17
794
Hi everyone. This task has the highest priority and our developers are fixing it. We expect it to be solved in the nearest time. Thank you for your patience and understanding. 
Dec 19, 2017, 15:0412/19/17
06/04/16
13

I'm playing this game for more than a year so I'm kindly asking for a solution but all I see is your messages about us being patient and that you're thankful about our patience, so asking for our understanding is not enough.

We are waiting for a precise answer so we should know approximately when it will be resolved cause obviously debugging is not an easy job.

DeletedTechnical Support
Dec 22, 2017, 13:1812/22/17
Dec 29, 2017, 14:06(edited)
794

Hi everyone!

After the previous update there was an issue with unit training time in the training queue. Unit Training Speed Dragon Bonus and items Occult and/or Bestiary Training Speed Boost +25%/+50% didn’t affect the total time in the training queue. Therefore, if a player used boosts, they reduced total training time without aforementioned bonuses.

We are glad to announce that the issue has been fixed and all bonuses work well now.

We apologize for any inconveniences caused by this problem.

If you lost boosts or Training Speed items because of this issue, please contact us via this form. We will carefully check our game logs and consider compensations. 

NB: The form will be open for 7 days.

UPDATED: The form was closed on 29.12.2017 at 14.00 UTC. All players who wrote us received their compensations. Thanks everyone for your patience and understanding!


Dec 19, 2017, 00:2712/19/17
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this happened to me the third time now.


trying to get the  7 necromancer quest right, I boost time.
ending up in a NEGATIVE time count!! (going deeper into negative)

further boosts seem not allowed, getting a warning that my boost would "exceed the time".
pressing "yes" on yes/no anyway,  I get an "object not found" error, or sth like that, but CAN'T boost. the yes/no option seemingly in vain.

helpless I watch the time ticking down, all my efforts in time and boosts and doing the other daily quests WASTED.
getting new quests the new day, this fifth one not done, no bonusses, all forgotten. :(

thought it must have been my own fault, the last two times. and not beeing able to reproduce anything, I overlooked that error grudgingly.
but wanting to report that obvious bug now, I get redirected to this thread.

and find, this bug is MORE than FOUR WEEKS OLD now.

my only fault seems to have been, that I used the dragons occult time boost in addition.
and there never has been any warning or advice AGAINST using this boost, at least while the bug is remaining unsolved. why?


will there be any recompense at all?

I'm pretty annoyed.


just wanted to express this, knowing it won't make much difference.


probably going to quit Stormfall soon anyway, for various reasons.

disappointed regards,
 kobold

Dec 16, 2017, 20:1012/16/17
08/09/16
38
so I reported a bug of getting the error message ''choose a different number of troops to purchase'' when I was sending troops to catacombs, and was told to come here.  NOTHING to do with boosts, was NOT boosting anything, just sending my offensive troops to cats manually.  Not buying anything either, and not likely to with this nonsense.
Dec 8, 2017, 01:4312/08/17
Dec 8, 2017, 01:58(edited)
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Agent Pavel note we are being cheated and this is an insufficient response. I know for fact we lose the troops, all you have to do is do the math for the build times when you boost and then see the final results which have been reduced below the build times for the type of troop.

Agent Pavel said:


Hello, Lords!

Please note that the bug is related to the troops' training time. You do not lose the trained troops. The number of the troops which have already been trained is displayed incorrectly in the training window, due to Dragon bonus issue. Nevertheless, the troops are trained correctly without the Dragon bonus.