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Xenia quest not completing.

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Sep 4, 2016, 05:2609/04/16
06/22/16
5

Xenia quest not completing.

I invited a friend, he joined, but my Xenia quest still shows as incomplete. How do I fix it?
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5k
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25
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Sep 4, 2016, 05:4309/04/16
08/03/15
505

Greetings Archon !


Are you sure your friend registered via your link?Can you see him in your friend list or xenia building?
Sep 6, 2016, 17:3209/06/16
05/05/16
67

gmellis625 said:


I invited a friend, he joined, but my Xenia quest still shows as incomplete. How do I fix it?
i have the exact same problem. I can not see him in the xenia building.
Sep 7, 2016, 10:3809/07/16
230513

jrturbo6one said:


gmellis625 said:


I invited a friend, he joined, but my Xenia quest still shows as incomplete. How do I fix it?
i have the exact same problem. I can not see him in the xenia building.

Please be aware that such issues should be directed to the technical specialists from our Support Team. Unfortunately, we are unable to help you on Forum.


Please follow this link and submit a ticket: plrm.me/Support_Plarium.

Sep 7, 2016, 17:5609/07/16
05/05/16
67
What a run around. The support page direct you here for those kind of issues smh. If it was for making a purchase they would be on it quick.
Sep 8, 2016, 11:0309/08/16
230513
jrturbo6one said:

What a run around. The support page direct you here for those kind of issues smh. If it was for making a purchase they would be on it quick.
Unfortunately, players on Forum can't help you to understand why you can't see your Friend in the Hall of Xenia. If you're sure he joined our game by your link, then contact Support.
Sep 8, 2016, 14:1309/08/16
06/22/16
5

Alyona Kolomiitseva said:


jrturbo6one said:


What a run around. The support page direct you here for those kind of issues smh. If it was for making a purchase they would be on it quick.
Unfortunately, players on Forum can't help you to understand why you can't see your Friend in the Hall of Xenia. If you're sure he joined our game by your link, then contact Support.

First, the "link" you provided isn't a link. I can copy and paste, but it isn't linked to anything. 


Second, when I went to the support page I can't find anyplace to submit my question. I can search for questions, but that doesn't do me any good. There should be some means of contacting Plarium directly. Where is that?
Sep 8, 2016, 20:0709/08/16
05/05/16
67

gmellis625 said:


Alyona Kolomiitseva said:


jrturbo6one said:


What a run around. The support page direct you here for those kind of issues smh. If it was for making a purchase they would be on it quick.
Unfortunately, players on Forum can't help you to understand why you can't see your Friend in the Hall of Xenia. If you're sure he joined our game by your link, then contact Support.

First, the "link" you provided isn't a link. I can copy and paste, but it isn't linked to anything. 


Second, when I went to the support page I can't find anyplace to submit my question. I can search for questions, but that doesn't do me any good. There should be some means of contacting Plarium directly. Where is that?

^ This.


You go to that support page and nowhere does it allow you to contact them about it.It tells you to ask in the Forum, Knowledgebase, WIKI or Twitter. if you click on the contact us link you find nothing to be able to address the issue. If you click on Gameplay it tells you directly they will not help you.My closest option was to create a bug report, which I did but alas no reply.
Sep 8, 2016, 22:1609/08/16
11/26/14
111
gmellis625 said:

I invited a friend, he joined, but my Xenia quest still shows as incomplete. How do I fix it?
Your friend has to use the link provided by plarium through the xenia with a new account. It does work , but obviously your friend did not use the proper link. if it isn't working.
Sep 9, 2016, 08:4109/09/16
230513

guys, it's not a gameplay issue. Gameplay questions are like " Where do I get Denarii?" or "How many Walls I can build?", etc.

Mark this issue as a bug. Our Support Team doesn't accept Gameplay tickets.
Sep 20, 2016, 04:0209/20/16
05/05/16
67
They still haven't replied to my bug report, smh.
Sep 20, 2016, 11:0209/20/16
230513
jrturbo6one said:

They still haven't replied to my bug report, smh.
Can you give me your ticket ID? I'll look into it.
Sep 27, 2016, 19:0409/27/16
05/05/16
67
Alyona Kolomiitseva said:

jrturbo6one said:

They still haven't replied to my bug report, smh.
Can you give me your ticket ID? I'll look into it.
where do I find/get my ticket ID? because as of today I still have not received a resolution on this not even a reply.
Sep 28, 2016, 02:2809/28/16
05/05/16
67
I sent a new report and they responded so maybe the other one got lost in the shuffle. any ways, they gave my friend the rewards instead of me. hahaha i was the one who invited him. Oh well, at least he got something.
Sep 28, 2016, 07:5509/28/16
230513
jrturbo6one said:

Alyona Kolomiitseva said:

jrturbo6one said:

They still haven't replied to my bug report, smh.
Can you give me your ticket ID? I'll look into it.
where do I find/get my ticket ID? because as of today I still have not received a resolution on this not even a reply.
It should be on your email. Check the Spam folder also.
Sep 28, 2016, 07:5609/28/16
230513
jrturbo6one said:

I sent a new report and they responded so maybe the other one got lost in the shuffle. any ways, they gave my friend the rewards instead of me. hahaha i was the one who invited him. Oh well, at least he got something.
That is odd 
Oct 1, 2016, 22:1910/01/16
05/05/16
67

Alyona Kolomiitseva said:


jrturbo6one said:


I sent a new report and they responded so maybe the other one got lost in the shuffle. any ways, they gave my friend the rewards instead of me. hahaha i was the one who invited him. Oh well, at least he got something.
That is odd 

My mistake my friend was looking at the email where I invited him. to this day no resolution.


Here is a copy of the second bug report I made where they received it: https://gyazo.com/49e6e59c86196de8735e6885406cfd82

Oct 1, 2016, 22:2110/01/16
05/05/16
67

I no longer have the first bug report I sent but it was over a month ago now.


Any help would be appreciated.
Oct 3, 2016, 11:0810/03/16
230513
jrturbo6one said:

I no longer have the first bug report I sent but it was over a month ago now.


Any help would be appreciated.
If it was a duplicate issue which has already been answered before, then it was closed.
Oct 6, 2016, 02:2010/06/16
05/05/16
67
Alyona Kolomiitseva said:

jrturbo6one said:

I no longer have the first bug report I sent but it was over a month ago now.


Any help would be appreciated.
If it was a duplicate issue which has already been answered before, then it was closed.
Not 100% sure I sent the first bug report correctly. Could be why I can't find the first report. Either way, there has been no resolution to the issues or even a reply.
Oct 6, 2016, 08:5110/06/16
230513

jrturbo6one said:

Not 100% sure I sent the first bug report correctly. Could be why I can't find the first report. Either way, there has been no resolution to the issues or even a reply.

Too bad you don't have a ticket ID for the 1st one. I can't track it without ID. 

But if it was a bug report, it has been passed to devs. So no worries. As soon as they have time, they will fix your issue.