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Account deactivated despite not being from Russia or Belarus

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Jun 18, 2026, 22:502 days
08/22/25
5

Account deactivated despite not being from Russia or Belarus

This thread is intended for discussing the account deactivations announced in the post.

Many players, including myself, who are neither from Russia nor Belarus and do not reside in those countries, have been affected and have lost access to their accounts. I have contacted Plarium Support Center several times and have not received a single response.

We understand and respect the actions taken by Plarium and the reasons behind them. However, players who live in other countries and have no connection whatsoever to Russia, Ukraine, or the conflict between them should not have lost their accounts. 

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{GENERAL}Moderator
Jun 19, 2026, 00:41Yesterday
Jun 19, 2026, 00:41(edited)
02/14/19
836

Just contact Plarium Support Commander and submit a ticket

Use THIS link please

Plarium Support Center  

Jun 19, 2026, 03:19Yesterday
08/22/25
5
{GENERAL}

Just contact Plarium Support Commander and submit a ticket

Use THIS link please

Plarium Support Center  

Thanks for the response. As mentioned above, I have contacted Plarium Support several times, but unfortunately, I have not received any response.

{GENERAL}Moderator
Jun 19, 2026, 07:01Yesterday
Jun 19, 2026, 07:02(edited)
02/14/19
836

If you have no answer by monday please send me your ticketnumber so I can check the status for you.

Please use the link I gave as your link looks different :)


Jun 19, 2026, 07:08Yesterday
08/22/25
5
{GENERAL}

If you have no answer by monday please send me your ticketnumber so I can check the status for you.

Please use the link I gave as your link looks different :)


Could you please advise where I can find the ticket number? I was expecting to receive a confirmation email with the ticket number after submitting the ticket, but I have not received any confirmation email. 

Jun 19, 2026, 07:09Yesterday
08/22/25
5
{GENERAL}

If you have no answer by monday please send me your ticketnumber so I can check the status for you.

Please use the link I gave as your link looks different :)


Ah, let me submit one using the link you mentioned.

Jun 19, 2026, 07:23Yesterday
08/22/25
5
{GENERAL}

If you have no answer by monday please send me your ticketnumber so I can check the status for you.

Please use the link I gave as your link looks different :)


I submitted a ticket using the link you provided, but I have not received a confirmation email, so I am not sure where to find the ticket number. In any case, let’s wait until Monday. 

{GENERAL}Moderator
Jun 20, 2026, 02:2820 hours
02/14/19
836
Arthur Besse

I submitted a ticket using the link you provided, but I have not received a confirmation email, so I am not sure where to find the ticket number. In any case, let’s wait until Monday. 

When you submit a ticket Plarium always send a confirmation and ticketnumber to your e-mailaddress sir.

Jun 20, 2026, 15:007 hours
08/22/25
5
{GENERAL}

When you submit a ticket Plarium always send a confirmation and ticketnumber to your e-mailaddress sir.

Regarding the confirmation email, that is definitely not the case. I have not received a single confirmation email despite having submitted more than five tickets already. This can be easily verified by submitting a test ticket. Therefore, if confirmation emails are expected, then this appears to be a bug and, I believe, should be reported. 

As for the main issue, I finally received a response from Plarium, which I have provided below: 

Hello, Thank you for contacting us. 
Starting from 15.06.2026, this game will no longer be available in Russia and Belarus. Access to the game and related services will be discontinued, and affected accounts will be closed in accordance with our Terms of Use. 

Honestly, this looks as though the Support team did not even read my ticket and simply pasted a template response. In my ticket, I explicitly stated (twice) that I am neither from Russia nor Belarus and do not reside in either of those countries.