Failed upgrade to Master Engineer, but losing 15000 Diamonds

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Failed upgrade to Master Engineer, but losing 15000 Diamonds

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Deleted

May 23, 2018, 20:5005/23/18

230855

Failed upgrade to Master Engineer, but losing 15000 Diamonds

Hi,

I tried to upgrade a second Engineer to Master Engineer spending 15000 diamonds. The upgrade failed but I lost my 15000 diamonds. Can some correct that error, please.

Thanks in advance!

Rick

Comments

Deleted

May 24, 2018, 08:0505/24/18

May 25, 2018, 05:53(edited)

230855

Commander,

I can confirm the bug and conveys this problem.

AndriiTechnical Support

May 24, 2018, 14:3805/24/18

06/03/14

607

Rick said:

Hi,

I tried to upgrade a second Engineer to Master Engineer spending 15000 diamonds. The upgrade failed but I lost my 15000 diamonds. Can some correct that error, please.

Thanks in advance!

Rick

Hello Rick! Please specify the actual coordinates of your base and the name of the platform (Facebook or plarium.com).

Deleted

May 24, 2018, 19:1305/24/18

230855

Hello Andrew,

Platform is Facebook & coordinates are -450;95 (Badlands) (Rick de Wit). If you need additional information let me know. Thank you in advance for your help!

Kind regards,

Rick

Deleted

May 24, 2018, 19:3205/24/18

230855

same issue my side, all 4 engineers were busy, upgraded one to master...later boosted the build of one, had to pay again. not cool guys - refund diamonds please.

AndriiTechnical Support

May 25, 2018, 12:5605/25/18

06/03/14

607

In the logs, I can see the upgrade has been made successfully. Your Engineer has the status of Master now => Master Engineer.

AndriiTechnical Support

May 25, 2018, 14:4505/25/18

06/03/14

607

altroguex884 said:

same issue my side, all 4 engineers were busy, upgraded one to master...later boosted the build of one, had to pay again. not cool guys - refund diamonds please.

Please specify the actual coordinates of your base and the name of the platform (Facebook or plarium.com).

Deleted

May 26, 2018, 13:5805/26/18

230855

Agent Andrew said:

In the logs, I can see the upgrade has been made successfully. Your Engineer has the status of Master now => Master Engineer.

I'm sorry to inform you I still have only 1 Master Engineer (the free one) instead of 2. Please, refund the 15000 diamonds so I can try and upgrade again.

Thanks in advance.

Kinds regards,

Rick

Deleted

May 29, 2018, 18:5605/29/18

230855

Hello Andrew,

Please, can you make the refund happen so I can upgrade to a second Master Engineer?

Thank you in advance for your help.

Kind regards,

Rick

Rick said:

Agent Andrew said:

In the logs, I can see the upgrade has been made successfully. Your Engineer has the status of Master now => Master Engineer.
I'm sorry to inform you I still have only 1 Master Engineer (the free one) instead of 2. Please, refund the 15000 diamonds so I can try and upgrade again.

Thanks in advance.

Kinds regards,

Rick

Deleted

May 30, 2018, 09:4305/30/18

230855

Rick said:

Hello Andrew,
Please, can you make the refund happen so I can upgrade to a second Master Engineer?

Thank you in advance for your help.

Kind regards,
Rick

Rick said:
Agent Andrew said:

In the logs, I can see the upgrade has been made successfully. Your Engineer has the status of Master now => Master Engineer.
I'm sorry to inform you I still have only 1 Master Engineer (the free one) instead of 2. Please, refund the 15000 diamonds so I can try and upgrade again.

Thanks in advance.

Kinds regards,

Rick

Hello, Rick!

I have added 15 000 Diamonds to your balance. Please check if everything is okay now.

Shadow7

May 30, 2018, 13:3005/30/18

May 30, 2018, 13:34(edited)

04/15/17

I am having the same problem am unable to get second Master Engineer and have paid the 15000 d please help or refund the 15000d please not cool guys and gals.

Deleted

May 30, 2018, 15:2905/30/18

230855

Agent Pavel said:

Rick said:

Hello Andrew,
Please, can you make the refund happen so I can upgrade to a second Master Engineer?

Thank you in advance for your help.

Kind regards,
Rick

Rick said:
Agent Andrew said:

In the logs, I can see the upgrade has been made successfully. Your Engineer has the status of Master now => Master Engineer.
I'm sorry to inform you I still have only 1 Master Engineer (the free one) instead of 2. Please, refund the 15000 diamonds so I can try and upgrade again.

Thanks in advance.

Kinds regards,

Rick

Hello, Rick!
I have added 15 000 Diamonds to your balance. Please check if everything is okay now.

Hello Pavel,

Problem solved. Thank you very much!

Kind regards,

Rick

Deleted

May 31, 2018, 09:1605/31/18

230855

shadow7 said:

I am having the same problem am unable to get second Master Engineer and have paid the 15000 d please help or refund the 15000d please not cool guys and gals.

Hello, Commander! I have contacted you via private messages. Please check it and specify the requested data.

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Can some correct that error, please.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EThanks in advance!\u003C/p\u003E\u003Cbr\u003ERick","createdDate":"1527108600000","folderId":"115","id":"104289","authorId":"1","authorRegistered":"","authorName":"Deleted","authorBanId":"1"},"images":{"authorAvatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"1569","commentsCount":"12","likesCount":"0","authorCommentsCount":"230855","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/soldiers-inc/115_bug-reports/104289_failed-upgrade-to-master-engineer--but-losing-15000-diamonds/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","compositeVersion":"8","compositeTitle":"Default","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_485876/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003ECommander,\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EI can confirm the bug and conveys this problem.\u003Cbr\u003E\u003C/p\u003E","userRegistered":"","userCommentsCount":"230855","userName":"Deleted","createdDate":"1527149110497","editedDate":"1527227635483","id":"485876","entityId":"104289","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"485876","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1320639/","commentUrl":"/en/comment/Topic_486027/"},"strings":{"userRole":"Technical Support","userId":"1320639","contentDraftJs":"","contentHtml":"\u003Cdiv class=\u0022user-name\u0022\u003ERick said:\u003C/div\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003EHi,\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EI tried to upgrade a second Engineer to Master Engineer spending 15000 diamonds. The upgrade failed but I lost my 15000 diamonds. Can some correct that error, please.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EThanks in advance!\u003C/p\u003E\u003Cbr\u003ERick\u003C/blockquote\u003EHello Rick! Please specify the actual coordinates of your base and the name of the platform (Facebook or plarium.com).","userRegistered":"1401809153793","userCommentsCount":"607","userName":"Andrii","createdDate":"1527172689763","editedDate":"0","id":"486027","entityId":"104289","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/3822467.jpeg?v=1514539513"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"486027","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_486114/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003EHello Andrew,\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EPlatform is Facebook \u0026 coordinates are -450;95 (Badlands) (Rick de Wit). If you need additional information let me know. Thank you in advance for your help!\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EKind regards,\u003C/p\u003ERick","userRegistered":"","userCommentsCount":"230855","userName":"Deleted","createdDate":"1527189189197","editedDate":"0","id":"486114","entityId":"104289","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"486114","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_486115/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"same issue my side, all 4 engineers were busy, upgraded one to master...later boosted the build of one, had to pay again. not cool guys - refund diamonds please.","userRegistered":"","userCommentsCount":"230855","userName":"Deleted","createdDate":"1527190353693","editedDate":"0","id":"486115","entityId":"104289","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"486115","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1320639/","commentUrl":"/en/comment/Topic_486273/"},"strings":{"userRole":"Technical Support","userId":"1320639","contentDraftJs":"","contentHtml":"\u003Cp\u003EIn the logs, I can see the upgrade has been made successfully. Your Engineer has the status of\u00A0 Master now =\u003E \u003Cspan style=\u0022font-weight: bold;\u0022\u003E\u003Ca href=\u0022//www.screencast.com/t/jLe8Zy10qv\u0022 rel=\u0022nofollow ugc\u0022 target=\u0022_blank\u0022\u003EMaster Engineer\u003C/a\u003E\u003C/span\u003E.\u00A0\u003C/p\u003E","userRegistered":"1401809153793","userCommentsCount":"607","userName":"Andrii","createdDate":"1527252998020","editedDate":"0","id":"486273","entityId":"104289","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/3822467.jpeg?v=1514539513"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"486273","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1320639/","commentUrl":"/en/comment/Topic_486297/"},"strings":{"userRole":"Technical Support","userId":"1320639","contentDraftJs":"","contentHtml":"\u003Cp\u003Ealtroguex884 said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003Esame issue my side, all 4 engineers were busy, upgraded one to master...later boosted the build of one, had to pay again. not cool guys - refund diamonds please.\u003C/blockquote\u003E\u003Cp\u003EPlease specify the actual coordinates of your base and the name of the platform (Facebook or plarium.com).\u003C/p\u003E","userRegistered":"1401809153793","userCommentsCount":"607","userName":"Andrii","createdDate":"1527259518853","editedDate":"0","id":"486297","entityId":"104289","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/3822467.jpeg?v=1514539513"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"486297","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_486483/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003EAgent Andrew said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003EIn the logs, I can see the upgrade has been made successfully. Your Engineer has the status of\u00A0 Master now =\u003E \u003Cspan style=\u0022font-weight: bold;\u0022\u003E\u003Ca href=\u0022//www.screencast.com/t/jLe8Zy10qv\u0022 rel=\u0022nofollow ugc\u0022 target=\u0022_blank\u0022\u003EMaster Engineer\u003C/a\u003E\u003C/span\u003E.\u00A0\u003C/p\u003E\u003C/blockquote\u003E\u003Cp\u003EI\u0027m sorry to inform you I still have only 1 Master Engineer (the free one) instead of 2. Please, refund the 15000 diamonds so I can try and upgrade again.\u003C/p\u003E\u003Cp\u003E\u003Cimg src=\u0022//cnt-forum.plarium.com/file.bmp?g=c7ac761a-325d-41b1-87a5-ed1edcd579e1\u0022\u003E\u003Cbr\u003E\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EThanks in advance.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EKinds regards,\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003ERick\u003C/p\u003E","userRegistered":"","userCommentsCount":"230855","userName":"Deleted","createdDate":"1527343115390","editedDate":"0","id":"486483","entityId":"104289","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"486483","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_487110/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003EHello Andrew,\u003C/p\u003E\u003Cp\u003EPlease, can you make the refund happen so I can upgrade to a second Master Engineer?\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EThank you in advance for your help.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EKind regards,\u003C/p\u003E\u003Cp\u003ERick\u003Cbr\u003E\u003Cbr\u003E\u003Cbr\u003E\u003Cp\u003ERick said:\u003C/p\u003E\u003Cblockquote\u003E\u003Cp\u003EAgent Andrew said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003EIn the logs, I can see the upgrade has been made successfully. Your Engineer has the status of\u00A0 Master now =\u003E \u003Cspan style=\u0022font-weight: bold;\u0022\u003E\u003Ca href=\u0022//www.screencast.com/t/jLe8Zy10qv\u0022 rel=\u0022nofollow ugc\u0022 target=\u0022_blank\u0022\u003EMaster Engineer\u003C/a\u003E\u003C/span\u003E.\u00A0\u003C/p\u003E\u003C/blockquote\u003E\u003Cp\u003EI\u0027m sorry to inform you I still have only 1 Master Engineer (the free one) instead of 2. Please, refund the 15000 diamonds so I can try and upgrade again.\u003C/p\u003E\u003Cp\u003E\u003Cimg src=\u0022//cnt-forum.plarium.com/file.bmp?g=c7ac761a-325d-41b1-87a5-ed1edcd579e1\u0022\u003E\u003Cbr\u003E\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EThanks in advance.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EKinds regards,\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003ERick\u003C/p\u003E\u003Cbr\u003E\u003C/blockquote\u003E\u003C/p\u003E","userRegistered":"","userCommentsCount":"230855","userName":"Deleted","createdDate":"1527620202093","editedDate":"0","id":"487110","entityId":"104289","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"487110","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_487290/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003ERick said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003EHello Andrew,\u003C/p\u003E\u003Cp\u003EPlease, can you make the refund happen so I can upgrade to a second Master Engineer?\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EThank you in advance for your help.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EKind regards,\u003C/p\u003E\u003Cp\u003ERick\u003Cbr\u003E\u003Cbr\u003E\u003Cbr\u003E\u003C/p\u003E\u003Cp\u003ERick said:\u003C/p\u003E\u003Cblockquote\u003E\u003Cp\u003EAgent Andrew said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003EIn the logs, I can see the upgrade has been made successfully. Your Engineer has the status of\u00A0 Master now =\u003E \u003Cspan style=\u0022font-weight: bold;\u0022\u003E\u003Ca href=\u0022//www.screencast.com/t/jLe8Zy10qv\u0022 rel=\u0022nofollow ugc\u0022 target=\u0022_blank\u0022\u003EMaster Engineer\u003C/a\u003E\u003C/span\u003E.\u00A0\u003C/p\u003E\u003C/blockquote\u003E\u003Cp\u003EI\u0027m sorry to inform you I still have only 1 Master Engineer (the free one) instead of 2. Please, refund the 15000 diamonds so I can try and upgrade again.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EThanks in advance.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EKinds regards,\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003ERick\u003C/p\u003E\u003Cbr\u003E\u003C/blockquote\u003E\u003Cbr\u003E\u003C/blockquote\u003E\u003Cp\u003EHello, Rick!\u003C/p\u003EI have added 15 000 Diamonds to your balance. Please check if everything is okay now.\u00A0","userRegistered":"","userCommentsCount":"230855","userName":"Deleted","createdDate":"1527673382800","editedDate":"0","id":"487290","entityId":"104289","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"487290","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1588461/","commentUrl":"/en/comment/Topic_487331/"},"strings":{"userRole":"","userId":"1588461","contentDraftJs":"","contentHtml":"\u003Cp\u003EI am having the same problem am unable to get second Master Engineer and have paid the 15000 d\u00A0 please help or refund the 15000d please not cool guys and gals.\u003C/p\u003E\u003Cp\u003E\u003Cbr\u003E\u003C/p\u003E\u003Cbr\u003E","userRegistered":"1492215787437","userCommentsCount":"1","userName":"Shadow7 ","createdDate":"1527687022180","editedDate":"1527687285790","id":"487331","entityId":"104289","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/29725613.jpeg?v=1512746567"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"487331","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_487355/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003EAgent Pavel said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003ERick said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003EHello Andrew,\u003C/p\u003E\u003Cp\u003EPlease, can you make the refund happen so I can upgrade to a second Master Engineer?\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EThank you in advance for your help.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EKind regards,\u003C/p\u003E\u003Cp\u003ERick\u003Cbr\u003E\u003Cbr\u003E\u003Cbr\u003E\u003C/p\u003E\u003Cp\u003ERick said:\u003C/p\u003E\u003Cblockquote\u003E\u003Cp\u003EAgent Andrew said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003EIn the logs, I can see the upgrade has been made successfully. Your Engineer has the status of\u00A0 Master now =\u003E \u003Cspan style=\u0022font-weight: bold;\u0022\u003E\u003Ca href=\u0022//www.screencast.com/t/jLe8Zy10qv\u0022 rel=\u0022nofollow ugc\u0022 target=\u0022_blank\u0022\u003EMaster Engineer\u003C/a\u003E\u003C/span\u003E.\u00A0\u003C/p\u003E\u003C/blockquote\u003E\u003Cp\u003EI\u0027m sorry to inform you I still have only 1 Master Engineer (the free one) instead of 2. Please, refund the 15000 diamonds so I can try and upgrade again.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EThanks in advance.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EKinds regards,\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003ERick\u003C/p\u003E\u003Cbr\u003E\u003C/blockquote\u003E\u003Cbr\u003E\u003C/blockquote\u003E\u003Cp\u003EHello, Rick!\u003C/p\u003EI have added 15 000 Diamonds to your balance. Please check if everything is okay now.\u00A0\u003C/blockquote\u003E\u003Cp\u003EHello Pavel,\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EProblem solved. Thank you very much!\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EKind regards,\u003C/p\u003E\u003Cbr\u003ERick","userRegistered":"","userCommentsCount":"230855","userName":"Deleted","createdDate":"1527694144897","editedDate":"0","id":"487355","entityId":"104289","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"487355","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_487469/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003Eshadow7 said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003EI am having the same problem am unable to get second Master Engineer and have paid the 15000 d\u00A0 please help or refund the 15000d please not cool guys and gals.\u003C/p\u003E\u003Cbr\u003E\u003Cbr\u003E\u003C/blockquote\u003E\u003Cp\u003EHello, Commander! I have contacted you via private messages. Please check it and specify the requested data.\u003C/p\u003E","userRegistered":"","userCommentsCount":"230855","userName":"Deleted","createdDate":"1527758187993","editedDate":"0","id":"487469","entityId":"104289","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"487469","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [\u002B0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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You cannot post comments.","title":"Failed upgrade to Master Engineer, but losing 15000 Diamonds","authorRole":"","contentDraftJs":"","contentHtml":"\u003Cp\u003EHi,\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EI tried to upgrade a second Engineer to Master Engineer spending 15000 diamonds. The upgrade failed but I lost my 15000 diamonds. Can some correct that error, please.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EThanks in advance!\u003C/p\u003E\u003Cbr\u003ERick","createdDate":"1527108600000","folderId":"115","id":"104289","authorId":"1","authorRegistered":"","authorName":"Deleted","authorBanId":"1"},"images":{"authorAvatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"1569","commentsCount":"12","likesCount":"0","authorCommentsCount":"230855","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/soldiers-inc/115_bug-reports/104289_failed-upgrade-to-master-engineer--but-losing-15000-diamonds/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","compositeVersion":"8","compositeTitle":"Default","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_485876/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003ECommander,\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EI can confirm the bug and conveys this problem.\u003Cbr\u003E\u003C/p\u003E","userRegistered":"","userCommentsCount":"230855","userName":"Deleted","createdDate":"1527149110497","editedDate":"1527227635483","id":"485876","entityId":"104289","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"485876","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1320639/","commentUrl":"/en/comment/Topic_486027/"},"strings":{"userRole":"Technical Support","userId":"1320639","contentDraftJs":"","contentHtml":"\u003Cdiv class=\u0022user-name\u0022\u003ERick said:\u003C/div\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003EHi,\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EI tried to upgrade a second Engineer to Master Engineer spending 15000 diamonds. The upgrade failed but I lost my 15000 diamonds. Can some correct that error, please.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EThanks in advance!\u003C/p\u003E\u003Cbr\u003ERick\u003C/blockquote\u003EHello Rick! Please specify the actual coordinates of your base and the name of the platform (Facebook or plarium.com).","userRegistered":"1401809153793","userCommentsCount":"607","userName":"Andrii","createdDate":"1527172689763","editedDate":"0","id":"486027","entityId":"104289","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/3822467.jpeg?v=1514539513"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"486027","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_486114/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003EHello Andrew,\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EPlatform is Facebook \u0026 coordinates are -450;95 (Badlands) (Rick de Wit). If you need additional information let me know. Thank you in advance for your help!\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EKind regards,\u003C/p\u003ERick","userRegistered":"","userCommentsCount":"230855","userName":"Deleted","createdDate":"1527189189197","editedDate":"0","id":"486114","entityId":"104289","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"486114","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_486115/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"same issue my side, all 4 engineers were busy, upgraded one to master...later boosted the build of one, had to pay again. not cool guys - refund diamonds please.","userRegistered":"","userCommentsCount":"230855","userName":"Deleted","createdDate":"1527190353693","editedDate":"0","id":"486115","entityId":"104289","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"486115","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1320639/","commentUrl":"/en/comment/Topic_486273/"},"strings":{"userRole":"Technical Support","userId":"1320639","contentDraftJs":"","contentHtml":"\u003Cp\u003EIn the logs, I can see the upgrade has been made successfully. Your Engineer has the status of\u00A0 Master now =\u003E \u003Cspan style=\u0022font-weight: bold;\u0022\u003E\u003Ca href=\u0022//www.screencast.com/t/jLe8Zy10qv\u0022 rel=\u0022nofollow ugc\u0022 target=\u0022_blank\u0022\u003EMaster Engineer\u003C/a\u003E\u003C/span\u003E.\u00A0\u003C/p\u003E","userRegistered":"1401809153793","userCommentsCount":"607","userName":"Andrii","createdDate":"1527252998020","editedDate":"0","id":"486273","entityId":"104289","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/3822467.jpeg?v=1514539513"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"486273","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1320639/","commentUrl":"/en/comment/Topic_486297/"},"strings":{"userRole":"Technical Support","userId":"1320639","contentDraftJs":"","contentHtml":"\u003Cp\u003Ealtroguex884 said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003Esame issue my side, all 4 engineers were busy, upgraded one to master...later boosted the build of one, had to pay again. not cool guys - refund diamonds please.\u003C/blockquote\u003E\u003Cp\u003EPlease specify the actual coordinates of your base and the name of the platform (Facebook or plarium.com).\u003C/p\u003E","userRegistered":"1401809153793","userCommentsCount":"607","userName":"Andrii","createdDate":"1527259518853","editedDate":"0","id":"486297","entityId":"104289","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/3822467.jpeg?v=1514539513"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"486297","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_486483/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003EAgent Andrew said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003EIn the logs, I can see the upgrade has been made successfully. Your Engineer has the status of\u00A0 Master now =\u003E \u003Cspan style=\u0022font-weight: bold;\u0022\u003E\u003Ca href=\u0022//www.screencast.com/t/jLe8Zy10qv\u0022 rel=\u0022nofollow ugc\u0022 target=\u0022_blank\u0022\u003EMaster Engineer\u003C/a\u003E\u003C/span\u003E.\u00A0\u003C/p\u003E\u003C/blockquote\u003E\u003Cp\u003EI\u0027m sorry to inform you I still have only 1 Master Engineer (the free one) instead of 2. Please, refund the 15000 diamonds so I can try and upgrade again.\u003C/p\u003E\u003Cp\u003E\u003Cimg src=\u0022//cnt-forum.plarium.com/file.bmp?g=c7ac761a-325d-41b1-87a5-ed1edcd579e1\u0022\u003E\u003Cbr\u003E\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EThanks in advance.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EKinds regards,\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003ERick\u003C/p\u003E","userRegistered":"","userCommentsCount":"230855","userName":"Deleted","createdDate":"1527343115390","editedDate":"0","id":"486483","entityId":"104289","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"486483","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_487110/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003EHello Andrew,\u003C/p\u003E\u003Cp\u003EPlease, can you make the refund happen so I can upgrade to a second Master Engineer?\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EThank you in advance for your help.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EKind regards,\u003C/p\u003E\u003Cp\u003ERick\u003Cbr\u003E\u003Cbr\u003E\u003Cbr\u003E\u003Cp\u003ERick said:\u003C/p\u003E\u003Cblockquote\u003E\u003Cp\u003EAgent Andrew said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003EIn the logs, I can see the upgrade has been made successfully. Your Engineer has the status of\u00A0 Master now =\u003E \u003Cspan style=\u0022font-weight: bold;\u0022\u003E\u003Ca href=\u0022//www.screencast.com/t/jLe8Zy10qv\u0022 rel=\u0022nofollow ugc\u0022 target=\u0022_blank\u0022\u003EMaster Engineer\u003C/a\u003E\u003C/span\u003E.\u00A0\u003C/p\u003E\u003C/blockquote\u003E\u003Cp\u003EI\u0027m sorry to inform you I still have only 1 Master Engineer (the free one) instead of 2. Please, refund the 15000 diamonds so I can try and upgrade again.\u003C/p\u003E\u003Cp\u003E\u003Cimg src=\u0022//cnt-forum.plarium.com/file.bmp?g=c7ac761a-325d-41b1-87a5-ed1edcd579e1\u0022\u003E\u003Cbr\u003E\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EThanks in advance.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EKinds regards,\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003ERick\u003C/p\u003E\u003Cbr\u003E\u003C/blockquote\u003E\u003C/p\u003E","userRegistered":"","userCommentsCount":"230855","userName":"Deleted","createdDate":"1527620202093","editedDate":"0","id":"487110","entityId":"104289","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"487110","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_487290/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003ERick said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003EHello Andrew,\u003C/p\u003E\u003Cp\u003EPlease, can you make the refund happen so I can upgrade to a second Master Engineer?\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EThank you in advance for your help.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EKind regards,\u003C/p\u003E\u003Cp\u003ERick\u003Cbr\u003E\u003Cbr\u003E\u003Cbr\u003E\u003C/p\u003E\u003Cp\u003ERick said:\u003C/p\u003E\u003Cblockquote\u003E\u003Cp\u003EAgent Andrew said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003EIn the logs, I can see the upgrade has been made successfully. Your Engineer has the status of\u00A0 Master now =\u003E \u003Cspan style=\u0022font-weight: bold;\u0022\u003E\u003Ca href=\u0022//www.screencast.com/t/jLe8Zy10qv\u0022 rel=\u0022nofollow ugc\u0022 target=\u0022_blank\u0022\u003EMaster Engineer\u003C/a\u003E\u003C/span\u003E.\u00A0\u003C/p\u003E\u003C/blockquote\u003E\u003Cp\u003EI\u0027m sorry to inform you I still have only 1 Master Engineer (the free one) instead of 2. Please, refund the 15000 diamonds so I can try and upgrade again.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EThanks in advance.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EKinds regards,\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003ERick\u003C/p\u003E\u003Cbr\u003E\u003C/blockquote\u003E\u003Cbr\u003E\u003C/blockquote\u003E\u003Cp\u003EHello, Rick!\u003C/p\u003EI have added 15 000 Diamonds to your balance. Please check if everything is okay now.\u00A0","userRegistered":"","userCommentsCount":"230855","userName":"Deleted","createdDate":"1527673382800","editedDate":"0","id":"487290","entityId":"104289","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"487290","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1588461/","commentUrl":"/en/comment/Topic_487331/"},"strings":{"userRole":"","userId":"1588461","contentDraftJs":"","contentHtml":"\u003Cp\u003EI am having the same problem am unable to get second Master Engineer and have paid the 15000 d\u00A0 please help or refund the 15000d please not cool guys and gals.\u003C/p\u003E\u003Cp\u003E\u003Cbr\u003E\u003C/p\u003E\u003Cbr\u003E","userRegistered":"1492215787437","userCommentsCount":"1","userName":"Shadow7 ","createdDate":"1527687022180","editedDate":"1527687285790","id":"487331","entityId":"104289","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/29725613.jpeg?v=1512746567"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"487331","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_487355/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003EAgent Pavel said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003ERick said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003EHello Andrew,\u003C/p\u003E\u003Cp\u003EPlease, can you make the refund happen so I can upgrade to a second Master Engineer?\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EThank you in advance for your help.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EKind regards,\u003C/p\u003E\u003Cp\u003ERick\u003Cbr\u003E\u003Cbr\u003E\u003Cbr\u003E\u003C/p\u003E\u003Cp\u003ERick said:\u003C/p\u003E\u003Cblockquote\u003E\u003Cp\u003EAgent Andrew said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003EIn the logs, I can see the upgrade has been made successfully. Your Engineer has the status of\u00A0 Master now =\u003E \u003Cspan style=\u0022font-weight: bold;\u0022\u003E\u003Ca href=\u0022//www.screencast.com/t/jLe8Zy10qv\u0022 rel=\u0022nofollow ugc\u0022 target=\u0022_blank\u0022\u003EMaster Engineer\u003C/a\u003E\u003C/span\u003E.\u00A0\u003C/p\u003E\u003C/blockquote\u003E\u003Cp\u003EI\u0027m sorry to inform you I still have only 1 Master Engineer (the free one) instead of 2. Please, refund the 15000 diamonds so I can try and upgrade again.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EThanks in advance.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EKinds regards,\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003ERick\u003C/p\u003E\u003Cbr\u003E\u003C/blockquote\u003E\u003Cbr\u003E\u003C/blockquote\u003E\u003Cp\u003EHello, Rick!\u003C/p\u003EI have added 15 000 Diamonds to your balance. Please check if everything is okay now.\u00A0\u003C/blockquote\u003E\u003Cp\u003EHello Pavel,\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EProblem solved. Thank you very much!\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EKind regards,\u003C/p\u003E\u003Cbr\u003ERick","userRegistered":"","userCommentsCount":"230855","userName":"Deleted","createdDate":"1527694144897","editedDate":"0","id":"487355","entityId":"104289","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"487355","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_487469/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003Eshadow7 said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003EI am having the same problem am unable to get second Master Engineer and have paid the 15000 d\u00A0 please help or refund the 15000d please not cool guys and gals.\u003C/p\u003E\u003Cbr\u003E\u003Cbr\u003E\u003C/blockquote\u003E\u003Cp\u003EHello, Commander! 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