Hi, mate. Did you get an answer from support? I remember, my clansmate was in this case. After the request for support he got all package. Don't worry.

Dear PENDLESOFT,

Please provide us with the following information here so we can investigate the issue:

1. Specify the date and time of the purchase

2. Provide your user ID and game version. To find this information, please go to the Menu and tap the "About the game" button.

3. Attach screenshot of the issue: the payment confirmation of the Offer