You friend need to write to support https://plarium.com/forum/en/vikings-war-of-clans/bug-reports/34540_how-to-find-support-2/ and wait. That's the only way.

Necromaner said:

One friend from Kingdom 390 didnt get his package. He bought 3 package and he still waitung more than a week now...

Its too much!!!

We need service hotline number............

Ticket /e-mail is not efficient. We waited 10 days, nothing happens.

Last but not least we wanna cancel package if you cant fix it until Monday evening.

Hey, mate. I have had the same problem too. 

Your friend should write a message in support http://support-portal.plarium.com/ticketcreator/store/vikings/ , in the letter he should add his game ID ( he can find it here: menu -> about the game -> game ID) and screenshots of receipts. They must help him. Good luck, bro

I had the same problem as necromaner. I had just registered and signed in when I took the option of purchasing the £17.99 Novice Set. After going through the purchase procedure I received a javascript error. This was after the purchase had been authorised through my bank. No package was delivered, so I went through the purchase procedure for a second time. This time, no javascript error but still no package received.

I have had the same problem but they did reply me by e-mail asking for ID and screenshots of receipt and i finally got my pack. Are you sure you checked the spam folder and there were no replies?  

I love so much when you give advice to people, but they don't come back and say thank you. As Necromancer did

Same with me 

I but 1 pack and they charged me double of it on iPhone . 

And onnce they never delivered my packages 

Zero