mandragoreblanche said:

I am willing to be patient and understanding but the situation does not change much...

and it will not change much for a few days, it is easter week end...

A question, do you know your player id who is unique... you will need it when you will be in contact with plarium for restore your account as it was...

Thank you for your answers I feel less alone but...

- I do not know my ID number, I had not thought I should note everything and even less that I will be rolled as well as by chance just after a gold purchase... I really feel like I just got robbed !!

- Yes I always connect with the same name and password, I have not made a connection with FB because I do not have FB. Yes there are people without FB, it exists.

======== Translated with www.DeepL.com/Translator ==============

The user-id of the Viking game is there in viking game:

Click on "Menu" (bottom right) then on "About game".

It is important to know it to report a problem to plarium support,

Indeed, it is not only necessary to indicate it to fill in the ticket

http://support-portal.plarium.com/ticketcreator/vikings/fr?devicelocale=en

but also this user-id is essential to the support to find us in the game.

It would be very frustrating not to be able to ask plarium for help by

the absence of user ID!

ps: not to confuse with the different user-id that appears on the plarium forum

when we identified with it.

Indeed the Forum ID and the game ID is not the same.

But how to be sure that the game ID I found following the path given by Scopy78 is the right one given that nothing matches my original game board?

In doubt I will redo a ticket with the new ID, I have nothing more to lose...

Thank you for your help and advice

No changes today, I still have this damn empty account.

I tried to pass with an old link from the history but without success. 

I am disgusted not to be able to play, to see others exchange and to be stupidly stuck, especially a three-day weekend....

Did you play before from fb or plarium.com? Plarium.com dont sync with fb. Also if you played from plarium.com mb you didnt switch your account? Because your forum acc created by 30.03, mb you trying to play with this account?

UP !! 

Unresolved problem... 

I do not know where this date comes from but it's the day I registered on the forum, the day of the connection bug

As I said to the support with whom I have been chatting by email since yesterday I am not able to remember the name of the Kingdom (they are not able to remember these names!), Nor the exact location of my city .   

By cons I know that my city is right next to the player DEADPOOL, that in my clan there is also a UNLYCKY, a nono, that the name of the leader begins with Marcus Bxxxx. But the name of the Clan I do not remember, TEAM something ...   

I did not think I had to write everything in order to recover my account, nor to have to do the job of the admins in their place.

It's not my fault if the developers did not think about this kind of problem. For the moment the future does not interest me. What I see is the present and there I do not have my account, I can not play, I invest money for nothing.

In addition I can not even tell my clan of my absence, it will be a week. It's totally unportable, it's a lack of respect that annoys me royally because because of an error that is not mine it's all a Clan who is penalized in more of myself.

Surely the admins have nothing to do since there are probably enough money that account for money but for my part I find it just inadmissible.

I gave them all the information I had, had to do the necessary to find my account or to refund me. It may be only 5 € but it is a matter of principle.

If they are not able to regain my account they have only to credit the gold on the zero account that I have there and I will walk from kingdom to kingdom until finding mine since they do not are not able to do it.

Miss-Yoko said:

If they are not able to regain my account they have only to credit the gold on the zero account that I have there and I will walk from kingdom to kingdom until finding mine since they do not are not able to do it.

How much gold are we speaking about here...

Miss-Yoko said:

TO anesfan 

I already have my loggin and password, the problem is that it does not open the right game board ...

would it be possible to have the path to follow to find the login and password in english please?

Mb because u use login and password from forum account which was registered: 03/30/2018?? I read all your messages in these theme, and i think problem is very simply: you created 2 account and didnt recognize it, right now u trying to play with second acc, try to use your another e-mail to log In

TO Angry Witcher

no i do not create 2 accounts, i do not have any other e-mail to connect to this game.    When the bug happened March 31 and I wanted to connect as usual I came across this account but I did not create 2. Anyway it is impossible to create 2 accounts with the same login, I know I tried to test.

I think that during the bug there was a loss of my first account and that it was replaced by a reset account and that the admins do not want to admit it to not pass for idiots.

TO anesfan 

Thanks for the way, it helped me find the right road.

I used this game on 2 browsers: firefox and explorer but I do not have backup password for plarium.com or on one or the other ... I do not understand ...

Miss-Yoko said:

I used this game on 2 browsers: firefox and explorer but I do not have backup password for plarium.com or on one or the other ... I do not understand ...

in firefox, in the security, you must select to keep loggin for website... if not selected, they don't keep them...

9 July, 2018, 5:13 PM UTC

the simple thing is to try recent history to see if you can find and use the link of the oldest log in information of your old account.

That you have clan mates , is helpful if you cannot do as suggested, as they will  be able to tell you a lot of information about your first account.

The more information you have , the more likely that Plarium will be able  to reconnect you to your old game.

Failing this you will just have to move your new account to the required Kingdom, which you can only do  quickly and without cost, if it is Palace 5 or less, otherwise you will have to wait till you are Palace 21 and use drakkar  tokens

TO XYZ 

I do not remember my first day of play. I saw the ad, it tempted me, I started.    My history is set to zero every week so impossible to return to the very first page of the game.    I did not have any worries before the bug, everything worked well until then.

TO anesfan 

I already have my loggin and password, the problem is that it does not open the right game board ...

would it be possible to have the path to follow to find the login and password in english please?

TO turbomaster74 

www.plarium.com

TO anesfan 

Unfortunately, the problem is still not solved and the support m'ageore completely by mail.    If I do not have a quick response from them, I will have to lodge a complaint against them and bring in consumer protection organizations for scams, abuse of weakness and deceptive service.    I would like to avoid getting there but their silence does not leave me the choice. It may be 5 € but it's not a reason.