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loading problem

loading problem

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12 июнь 2021, 02:2712.06.21
13.11.18
1

loading problem

i need help my game would load but will stop at 18% dont know why can someone tell me whats wrong so i could correct it myself 

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7
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12 июнь 2021, 10:1712.06.21
11.01.17
4649

Hi averyjordan!

If the Facebook version of the game doesn't load, please try to clear the cache of your browser and update it to the latest version🙏

If the issue stands for other platforms or the mentioned steps do not help — please inform our Support Team: https://vikingsweb-support.plarium.com/web/en/problems

They will surely help you👍

12 июнь 2021, 14:3512.06.21
22.12.18
7

I've exact the same problem still now so it can't be a problem with settings of the computer of the users. Please work on the problem instead of giving the problems back to your costumer

12 июнь 2021, 16:2812.06.21
12.06.21
2

Same problem. Game is not loading on the FB version

12 июнь 2021, 16:3112.06.21
12.06.21
2
Ivar Marksman

Hi averyjordan!

If the Facebook version of the game doesn't load, please try to clear the cache of your browser and update it to the latest version🙏

If the issue stands for other platforms or the mentioned steps do not help — please inform our Support Team: https://vikingsweb-support.plarium.com/web/en/problems

They will surely help you👍

clear cache of your browser... i don't know how, i'll try to figure it out...  if i can do that, then how do you update to the latest version?

12 июнь 2021, 17:2812.06.21
11.01.17
4649
Patrick Glassel

clear cache of your browser... i don't know how, i'll try to figure it out...  if i can do that, then how do you update to the latest version?

Hi Patrick!

Please specify your browser and I will do my best to help you🤗

Thank you in advance!

16 июнь 2021, 19:5516.06.21
10.02.17
2

I'm having the same issue and not using FB

17 июнь 2021, 02:0417.06.21
17 июнь 2021, 02:07(отредактировано)
31.01.18
342

I appreciate that techical stuff can be difficult, and often its knowing how to explain.

Clearing the cache  is  something everyone should know how to do, and do regularly.

It's like getting rid of the garbage , rubbish , trash , whatever you like to call it , old stuff is  generally of no use and clogs up space, sooner or later you got to empty the container to reuse it.

You get rid of the old and the new should just  fully load, just like the first time you played the game.