This is ridiculous plarium had told me 3 times google play has to refund the money on the 19.99dollar pack I bought that I never recieved N google emailed 3 times that plarium is the one responsible to replace my money....... 3 weeks so far since this started......f ing what is really going on here??????
Apart from whatever arrangements exist between the two companies involved,the information given,would suggest that you didnt receive the pack,otherwise there would be no argument.
So the case seems simple.
I would imagine that only the game can check if the pack arrived,and hough I could be wrong here, only the game can send packs ,and logically only the one(s) that got the money can refund it.
Did you check with your bank , money source ,who the fee went to?