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Black spots  and shapes but no images of things...

Black spots and shapes but no images of things...

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6 апр. 2020, 20:1206.04.20
19.11.18
20

Black spots and shapes but no images of things...

We all had this problem before where no towwns or invaders or ghosts could be seen. Instead we had blacked out areas where they should all have been and it seemed to have been fixed but today it is back and very, very distracting. Please fix this asap since CvCs will be starting in a few hours and really do not want to deal with this distraction!
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7 апр. 2020, 02:0907.04.20
19.01.20
1
i have the same problem, i
7 апр. 2020, 06:4707.04.20
11.01.17
4649

Greetings!

All the issues that came with the new update should be fixed at the moment. If they are still relevant to you, please follow the steps below:

1. If you're using Plarium Play application, please reinstall it.

2. If you're using browser, please clear it's cache in it's settings.

7 апр. 2020, 12:4207.04.20
10.11.17
5
I have the same problem.  I cleared my browser cache twice but the issue still persists.
7 апр. 2020, 12:5307.04.20
11.01.17
4649
Please make sure your JavaScript libraries are up to date.
9 апр. 2020, 08:2909.04.20
22.12.17
8
I reinstalled jave and that solved most of the problem, all the invaders and home kingdom are now visible correctly, strangely the black blobs are still there but only for enemy towns, so I couldn't tell who was my enemy and who were other clans enemies. I can't check that now until fury, as there are no enemies in our kingdom until then.
9 апр. 2020, 08:5309.04.20
11.01.17
4649

Please send me a private messageTo be able to conduct the thorough investigation, we need your User ID and your game version. To find them, go to the Menu, About the game section. Please also provide us with the version of all browsers you use to play the game, specify your PC's configuration and attach the screenshot of the error. 

To check your PC's configuration for Windows, please follow the steps below:

1. Hold "Win" + "R".

2. Insert "dxdiag" in the line and tap "Enter".

3. Attach screenshots of the "System" and "Display" tabs.

If you're using Plarium Play we also would neeed a log that should ba made ONLY right after appearing of the error (without refreshing neither the game nor the tab). Log can be found by: C:\Users\username\AppData\Local\Plarium\PlariumPlay\StandAloneApps\vikings\folder with numbers in the name. File's name is "log"

We need this information to check and find the solution for this issue.

Hope for your understanding. Thank you in advance. 

11 апр. 2020, 08:4811.04.20
26.01.17
3

I am trying to get together the info you requested, it is not easy. The only thing I can add now is that it is only enemy towns in home kingdom that are still dark blobs. In enemy kingdoms it is all towns from my kingdom, in enemy kingdoms it only affects towns from my home kingdom who are dark blobs.