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Bug Preventing Leveling Palace from 22 to 23

Bug Preventing Leveling Palace from 22 to 23

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23 июнь 2019, 05:2423.06.19
09.03.19
6

Bug Preventing Leveling Palace from 22 to 23

The bug is a 3 building Loop.  In order to raise the palace from level 22 to level 23:


1.  The palace needs the oracle to be level 22.

2.  The oracle needs the workshop to be level 22.

3.  The workshop needs the palace to be level 23.


Impossible to complete.
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23 июнь 2019, 21:0923.06.19
21.02.18
1224

Very strange,it cant have been there previously, or no one would be  palace 23 or higher.

Are you the first to notice this ,are you the only one its effecting?

24 июнь 2019, 03:5024.06.19
09.03.19
6

Please fix the workshop.


The level 17 workshop incorrectly asks that the palace be level 23 to level it to 18.  Because other buildings require the workshop to level, it breaks building progression at level 22 by locking progression of the palace at 22.


The level 17 workshop should ask that the palace be 18 and the forge be 18 in order to level the workshop to 18.  Please fix it.


24 июнь 2019, 12:3824.06.19
21.08.17
8

This may be a problem that affects only you. Have you taken screenshots and sent them to Plarium through the Help section in the Menu?


All of my buildings are lvl 22 but they have been for ages.
24 июнь 2019, 12:5824.06.19
21.08.17
8

Let me rephrase that - all of my buildings are 22 except shaman, rune, valkyrie and aesir buildings.


All I have to do to go to palace 23 is press the Upgrade button and wait.
25 июнь 2019, 04:1925.06.19
09.03.19
6

I know it is just affecting me, I know people have progressed past 22.  Yet the bug remains and is completely out of my control.  I tried all the usual user basic remedies:  logged out of game and back in, logged out of game and rebooted PC and logged back in and none worked.  Given tech support's less than stellar reputation, I am hoping other players have repair suggestions.


I would have tried to find the resident game file on my PC and deleted to force a new install, but my concern is some super hard to find and weird name ini file somewhere that is actually the bugged file and would remain on my PC even after I reinstalled the game, making it seem like the reinstall didn't work.  Yeah, some would think that points at the server, but obviously that isn't correct.  It's something on my PC without doubt.  And it only affects this one building.....maybe even just this one level of this one building.  So, I am reluctant to do anything drastic on my own without some experienced input from others; hopefully folks that dealt with a similar problem.
25 июнь 2019, 04:2525.06.19
09.03.19
6
Oh, to answer your question, yes.  I sent the email into support with the screenshot.  After that I googled the internet about Plarium Tech Support....
25 июнь 2019, 06:0525.06.19
21.02.18
1224
If you think the fault is with your pc, have you access to another one to test out your theory?
25 июнь 2019, 08:1125.06.19
21.08.17
8
I'm no tech person but aren't you playing through a browser? Shouldn't be any game or ini files just browser cache.

The usual suggestion from Plarium is that you check that you have the latest version of your browser and make sure that you have cleared your cache. You could try that if you haven't already. Otherwise I have no suggestions.



25 июнь 2019, 17:1825.06.19
25 июнь 2019, 17:22(отредактировано)
09.03.19
6
If by clear my cache you mean delete all cookies yes I have done that.  Maybe its not with my PC after all?  Ok, that would be very weird for a server file to have one value for me and a different value for everyone else.  Weird, but certainly possible.  Ya think its come to that at this point?  Because come to think of it, the ini for my values is on the server in a browser game isn't it?
26 июнь 2019, 02:4426.06.19
21.08.17
8

Not just cookies. I use Firefox and there is an option under Tools - Privacy & Security - Cookies and Site Data to Clear Data under that I have 2 tick boxes - 1 to clear Cookies and Site Data and 1 to clear Cached Web Content. If the game is acting strangely (usually after an update) I tick both boxes and clear everything.


If you are using another browser try to look for something similar.