I know it is just affecting me, I know people have progressed past 22. Yet the bug remains and is completely out of my control. I tried all the usual user basic remedies: logged out of game and back in, logged out of game and rebooted PC and logged back in and none worked. Given tech support's less than stellar reputation, I am hoping other players have repair suggestions.
I would have tried to find the resident game file on my PC and deleted to force a new install, but my concern is some super hard to find and weird name ini file somewhere that is actually the bugged file and would remain on my PC even after I reinstalled the game, making it seem like the reinstall didn't work. Yeah, some would think that points at the server, but obviously that isn't correct. It's something on my PC without doubt. And it only affects this one building.....maybe even just this one level of this one building. So, I am reluctant to do anything drastic on my own without some experienced input from others; hopefully folks that dealt with a similar problem.