This used to be the old way http://support-portal.plarium.com/ticketcreator/vikings/en?UtcOffset=0 but I do not know if it still is active, because they now have the technical support page here on the forum where you placed your post.
You can wait for the administrator to read your post , or try sending a private message to him, Ivor Maksman.
Here is another more recent link on a similar topic where he gave more information.
Grogg said:
... I don’t want a refund I want... the obsidians and nuggets...
i want nuggets too... but only time that i have see them in a bank offert was last year around christmas... since, nothing...
One of the reasons you see advanced players in newer kingdoms, is by using drakkars,they have moved there from dying kingdoms, another is some people are weathly and can afford to buy progress,
Connected to both of these, in new kingdoms those that have played before have used tools to start new clans there, to dominate them from the beginning, and so give novice players little chance of establishing themselves.
Grogg said:
I bought a 99.99 pack and it said purchase was made. I seen at the top of the screen 45 mil gold heading up towards my total but my total didn’t grow by 45 mil it stayed the same. I also didn’t receive the 6000 gold nuggets or the 6000 obsidians. I don’t want a refund I want the 45 mil gold and the obsidians and nuggets I payed for. @GROGG@
Hello! Could you please clarify your game ID and exact day and time of the purchasing?