I really don’t want this up longer than it needs to be. Please respond ASAP!!!!

This is the Inga the Wise Shaman package with 350 charms and many other items and gold.  I received nothing. I need two of the packaged to get the Shaman but I wil, not buy the second one until I receive the one I already paid for 

I dont know how many users actually have problems with the bank system , but it would  seem to be quite a common occurence. Which I think  normally gets resolved.

I can  understand why you wouldnt want to leave the information showing, people post things which I think they perhaps shouldnt have , especially as you can contact them privately.

Interestingly enough , the bill shows pending, which normally means it hasnt completed yet.

Maybe its something to do with problems with the bank system and a few other related issues people have posted about.

Lastly I hope you can edit your first post, I know from personal experience that editing hasnt functioned for a first post topic.

Hi, SIRXDOGGX,

Please tell us your game ID (Menu-->About the game) and send the screenshots of the receipts. The payment receipts should include the following information:

• The date of purchasing the bank offer;
• The name of the application in which you purchased the Offer;
• The amount of payment.

You can find the payment receipt in your e-mail or you can look through your Purchase history by completing the steps given in the link below:

1. For Google Play https://support.google.com/googleplay/answer/2850369?hl=en
2. For iTunes https://support.apple.com/en-gb/HT204088 For getting more detailed information, we recommend you to follow the specified link from your PC.
3. For Facebook https://en-gb.facebook.com/help/220279601335568?helpref=uf_permalink
4. For Plarium, having received confirmation from your payment system.

You can use sites for creating and posting screenshots and paste the screenshot link in the personal message.

We process each request individually and will start the investigation of your request as soon as we receive the requested information.

Looking forward to your reply and thank you in advance.

SirXDoggX Gregory said:

As far as we can see, your purchase is in the pending status.

Please wait for the changing of the purchase status and, if it does not credit to your account, send us a screenshot of the receipt in expanded form. The receipt will be sent to your email or you may open it in Purchase History.