Hello  I have to ask you if you are sure of this.?

I assume you are talking about todays offer,31st, though you could be talking about one from the 30th, which I dont think I saw.

Sometimes the same offer runs for two days.

Anyway, theres an offer for  packs containing charms (4 types of Shaman) and at first glance they are the same thing,except they are not

One has ULF !

 the other STIEG !.

That being the case ,you can only hope that customer support can assist you.

I had noticed the timing of your message as 31st December which suggested you might have bought from the offers that I saw. Sorry, that I made a mistake.

I see they have a similar offer today,1st Jan, but one has EINAR,the other ELSA.

I was surprised by your "I bought the pack twice" as I was under the impression that when you bought a pack,the offer disappeared, so I would be interested in learning how to buy the same pack twice.

I was surprised by your "I bought the pack twice" as I was under the impression that when you bought a pack,the offer disappeared, so I would be interested in learning how to buy the same pack twice.

I have the same two packs of the same

Not sure what you are saying here with

"I have the same two packs of the same "      which same two packs of the same ?

If they offer 2 packs I can see you being able to buy both.

Buying two offers is not the same as buying one pack twice.

brownwtb said:

I just bought the pack with 1k charms for multiple shaman. Stieg was included on both but I didn't get all the charms for him. Please send my charms

Hello!

Please tell us your game ID (Menu-->About the game) and send the screenshots of the receipts. The payment receipts should include the following information:

• The date of purchasing the bank offer;
  
• The name of the application in which you purchased the Offer;
  
• The amount of payment.

You can find the payment receipt in your e-mail or you can look through your Purchase history by completing the steps given in the link below:

1. For Google Play https://support.google.com/googleplay/answer/2850369?hl=en
   
2. For iTunes https://support.apple.com/en-gb/HT204088 For getting more detailed information, we recommend you to follow the specified link from your PC.
   
3. For Facebook https://en-gb.facebook.com/help/220279601335568?helpref=uf_permalink
   
4. For Plarium, having received confirmation from your payment system.

You can use sites for creating and posting screenshots and paste the screenshot link in the personal message.

We process each request individually and will start the investigation of your request as soon as we receive the requested information.

Looking forward to your reply and thank you in advance.

763 Rosjeld

Nemain Nemeshaun

Town: Neshraun

270:454 Coordinate

I have the screenshots of the 3 purchases I made that day.

brownwtb said:

763 Rosjeld

Nemain Nemeshaun

Town: Neshraun

270:454 Coordinate

I have the screenshots of the 3 purchases I made that day.

How do I add the screenshots of the Google play receipts?

Hello! Draw your attention please that we need your game ID. You can find it in the "Menu" ---> "About the game" tab. 

To put your screenshots you can use sites for creating and posting screenshots and paste the screenshot link in the personal message or attach it here using "Upload Image" button.