Monk said:

Hi I buy the energy pack but the bank don't sent to my any,money has ben teacket from my accont,what I shudle do?

Hi, MONK,

Please tell us your game ID (Menu-->About the game) and send the screenshots of the receipts. The payment receipts should include the following information:

1. The date of purchasing the bank offer;
   
2. The name of the application in which you purchased the Offer;
   
3. The amount of payment.

You can find the payment receipt in your e-mail or you can look through your Purchase history by completing the steps given in the link below:

1. For Google Play https://support.google.com/googleplay/answer/2850369?hl=en
   
2. For iTunes https://support.apple.com/en-gb/HT204088 For getting more detailed information, we recommend you to follow the specified link from your PC.
   
3. For Facebook https://en-gb.facebook.com/help/220279601335568?helpref=uf_permalink
   
4. For Plarium, having received confirmation from your payment system.

You can use sites for creating and posting screenshots and paste the screenshot link in the personal message.

We process each request individually and will start the investigation of your request as soon as we receive the requested information.

Looking forward to your reply and thank you in advance.