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Game pack

Game pack

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19 окт. 2018, 12:1719.10.18
19.10.18
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Game pack

Hi I bought a pack today which used money from Google play and the rest from my bank the excess was taken from account and said pack bought but I haven't been credited the goods what do I do? 
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19 окт. 2018, 15:0019.10.18
17.08.18
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Contact Plarium support, explain situation, give them your ID (you can find it in "About the game" tab), make screenshots of proove of purchase and tell what pack have you bought.