Hello Arch keller! Please note that all technical questions are proceeded by our in-game support channel. Please contact our support specialists through the "Ask a question" button on the home page of our official Game Guide by the following link: https://support-portal.plarium.com/en/vikings-web/faq.
Our specialists will provide you with the necessary help. 

Thank you in advance! 

There  is  nothing  technical  about  this  question.  Its  a  matter  of  company  policy  and  basic  fairness.

Seems that's a technicality.

I am guessing that no one that can deal with your problem is directly connected to your gripe.

You are reliant on someone here, or the technical people, passing it on those that can answer,and would do so, and make good what you feel you have lost.

The games been a problem lately,lagging really badly,with the return of sticky map scrolling, unwarranted and unwanted messages flashing up causing needless delays. 

 The rush as the competition was closing making it even worse, likely caused me to not win my match.