Техподдержка игнорирует обращения.

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Техподдержка игнорирует обращения.

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ИосифII

9 нояб. 2021, 12:0409.11.21

04.02.18

Техподдержка игнорирует обращения.

Умер хозяин аккаунта. Хотелось бы защитить замок от агрессии. Ннесколько раз обращался в техподдержку. Оформлял обращение по всем правилам, с указанием всех данных. В ответ только дежурные фразы автоответчика: " Ваш запрос [3514195] был обновлен. Если вам нужна дополнительная помощь, можете задать ваши вопросы в данной переписке. Мы с радостью поможем вам! Мы свяжемся с вами как можно скорее... "

Хотелось бы получить ответ. К примеру: "Помочь не можем" или "работаем над проблемой" или "цель плариума - вытягивать деньги из игроков, а не заниматься вашими проблемами". Ну хоть какой нибудь ответ...

Комментарии

Roger MontgomeryAdmin

9 нояб. 2021, 14:0309.11.21

12.04.17

1308

Здравствуйте, Иосиф! Наши специалисты отвечают в течение 24 часов🤗

Пожалуйста, придерживайтесь выбранного вами канала связи со специалистами, чтобы получить всю необходимую информацию по вашему запросу😎👍

ИосифII

10 нояб. 2021, 06:4110.11.21

04.02.18

Здравствуйте Roger Montgomery

Я отправил запрос № 3514195 6.11.2021г. 7.11.2021г. мне действительно пришла "отписка" следующего содержания:

"Ваш запрос [3514195] был обновлен. Если вам нужна дополнительная помощь, можете задать ваши вопросы в данной переписке. Мы с радостью поможем вам! "

И все. Больше никаких действий не происходит. Прошло четыре! дня, ответа на обращение - нет. Указанный в запросе замок по прежнему подвергается нападениям.

Roger MontgomeryAdmin

10 нояб. 2021, 12:0310.11.21

12.04.17

1308

ИосифII

Здравствуйте Roger Montgomery

Я отправил запрос № 3514195 6.11.2021г. 7.11.2021г. мне действительно пришла "отписка" следующего содержания:

Здравствуйте, Иосиф! Пожалуйста, уточните, в службу поддержки какой игры вы обращались с вашим вопросом? Throne: Kingdom at War?

ИосифII

10 нояб. 2021, 12:1310.11.21

04.02.18

Да.

Roger MontgomeryAdmin

10 нояб. 2021, 15:1110.11.21

12.04.17

1308

ИосифII

Да.

Система не распознает ваш номер обращения. Пожалуйста, создайте новый тикет по следующей ссылке: http://support-portal.plarium.com/ticketcreator/throne/ru?devicelocale=ru&spGame=throne-web

Наши специалисты ответят вам в ближайшее время🤗

ИосифII

11 нояб. 2021, 01:1411.11.21

04.02.18

Roger Montgomery

Наши специалисты ответят вам в ближайшее время🤗

Другой наш игрок так же писал в тех. поддержку (еще раньше меня). Вчера ответили. Вопрос решен. Скорее всего после вашего вмешательства. Спасибо Вам!

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