How much time are you waiting for an answer? Did you try to fix the issue with this article helps https://plarium.com/forum/en/throne-kingdom-at-war/bug-reports/39293_issues-with-loading-the-game-on-plarium-com/ ?

After sending pictures and a demo video of the issue and explaining in detail exactly what is wrong this is the response I get from support.

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Plarium Support Team | 5/17/2017 | 2:47 AM

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Dear Lord,

Thank you for your e-mail. The game works correctly. Please try to clean the cache of your browser. Try to use full screen view. If you have any more questions, don’t hesitate to contact us, we'll be happy to help.

Best regards,

Your Plarium Support Team

This is the image of the problem.

https://drive.google.com/file/d/0B6Wbb1TFmGqYSkhhYzdrSEhHWTg/view?usp=sharing

This is the demo I created.  Its a webm file type.  It shows that I can go to the bank and scroll.

But when I try and do an offensive task then the scroll bar doesn't work.

https://drive.google.com/file/d/0B6Wbb1TFmGqYcDdTTmptdGlCQTg/view?usp=sharing

Not sure how long you can access these.  I wasn't able to record it when it goes into full screen.  It is the same behavior both ways.

This is the image of the problem.

https://drive.google.com/file/d/0B6Wbb1TFmGqYSkhhYzdrSEhHWTg/view?usp=sharing

This is the demo I created.  Its a webm file type.  It shows that I can go to the bank and scroll.

But when I try and do an offensive task then the scroll bar doesn't work.

https://drive.google.com/file/d/0B6Wbb1TFmGqYcDdTTmptdGlCQTg/view?usp=sharing

Not sure how long you can access these.  I wasn't able to record it when it goes into full screen.  It is the same behavior both ways.

The very strange issue. I have never seen such bug... 

well update its now even worse then ever.   Now when I go to attack either a city or resource it crashes.  I am very disappointed.   Not sure if they don't fix this, if I am going to stay with this game.   If your interested here is the latest.

what a hell is going on?

this is one of the reasons why I play via emulator. 

I have also submitted a ticket. Two actually. One where the game keeps crashing when I select certain Assailants camps on the map. The second ticket is the most critical. The pc version of the game does not allow you to equip any armor on your hero!  The button is completely flat, greyed out. It does nothing. It's been a week with no response from support. I contacted the group on Facebook and was told to be patient. 

My character is severely gimped without the bonuses from gear. I started another character on the phone version. The gear works fine on there. Unfortunately I spent quite a bit of money already on the PC version and if I have to abandon that game, it's going to hurt to start all over!  I don't feel that the PC game was adequately tested before release. Crafting gear is a huge part of the game.

Is there a list anywhere of known bugs and a time estimate of when this will be fixed? I keep getting messages from my Order leader advising me to get proper gear. I need some help, please!

I use Chrome, but it's not the browser. It's in the game coding. Someone forgot to activate that button. I have crafted gear that's way out of date now since I have leveled past it, without ever getting to wear it.

Tell us your computer specs, please

That was it, Jake!!  I had no idea about the hero needing to be in town to "dress." No message either to explain.  So my gear is functioning now but I do have a question. Does your hero need to be in town for the boosts to production to be in effect? If she's out gathering, do her stats effect the other gathering groups at all, or only the one she's on at the time?

The crashing is still happening. I have pinned it down to assailant camps on the map that are occupied by my own Order. It will instantly crash with an Internal Error message.  Occasionally I get the message that there is no such camp when I attempt to go to one. it's like my map isn't updating frequently enough.  I play the PC version side by side with my phone and I can see the differences. 

To this day, I have never received an email in response to my ticket. That isn't very good customer service. They should at least acknowledge the ticket with some ETA or something. List the known bugs on the forum, so we know they are working on them.  

Yes, Your Hero must be in the Town before you start Building\Research process to make effect form his skills. And i siggest you to download this app, it might a little help https://plarium.com/en/plarium-games/

Jake

Jake

I downloaded the software you recommended but it still didn't fix my scroll bar when I go to try and gather resources or attack a city.  I still can only see the first 3 troop types.   The crashing disappeared.   Not sure why I can't scroll to add other troop types.  I am basically not able to play the game since I am not going to have a bazillion of the lowest 3 troop types to do anything with.

I am on a windows 7 laptop.