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May 17, 2017, 13:1105/17/17
232070

Windows firefox and chrome issue

I have opened a support ticket and getting nowhere.  In the windows version of the game both firefox and chrome have this issue.  Clearing cache doesn't help.  When you go to the kingdom and try and use the offensive frame, the scroll bar doesn't work.  So if you want to gather resources or attack you have the option of the first 3 troop types.  I have sent pictures, video and get no where with support.   The game is pointless if your not willing to fix this in windows.  Sadly I spent money as well before knowing about it so its a bit frustrating if I have to walk away because the game is broken.  At least I can share it here just in case someone else wants to use windows.  Obviously so far the company isn't interested in fixing the problem.
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May 17, 2017, 13:4705/17/17
232070
Funny support quickly gave me the same document.   Its not an issue with loading the game.  This is an actual bug in the one frame.  All other scroll bar frames work.  I sent them a demo video to show them that other frames with scroll bars work.  Example the bank.  This is an actual bug.   I have several years of experience in the software industry and did a little checking to ensure that its not a browser issue.   Also having tested it on both chrome and firefox it demonstrates that its not browser specific.   I would try it on IE 11 but thats totally broken and throws errors all over the place.  The game won't even come up and when I turned on the browser debug its obvious that it wasn't tested.
May 18, 2017, 09:4305/18/17
281
kow.throne said:

This is the image of the problem.

https://drive.google.com/file/d/0B6Wbb1TFmGqYSkhhYzdrSEhHWTg/view?usp=sharing

This is the demo I created.  Its a webm file type.  It shows that I can go to the bank and scroll.

But when I try and do an offensive task then the scroll bar doesn't work.

https://drive.google.com/file/d/0B6Wbb1TFmGqYcDdTTmptdGlCQTg/view?usp=sharing


Not sure how long you can access these.  I wasn't able to record it when it goes into full screen.  It is the same behavior both ways.

Ty for the video. What resolution do you have? It might be problem with nonstandard resolution for notebooks etc
May 18, 2017, 18:5505/18/17
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well update its now even worse then ever.   Now when I go to attack either a city or resource it crashes.  I am very disappointed.   Not sure if they don't fix this, if I am going to stay with this game.   If your interested here is the latest.

https://drive.google.com/open?id=0B6Wbb1TFmGqYcEpMV0FYcVh1clk
May 19, 2017, 08:5005/19/17
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what a hell is going on?

this is one of the reasons why I play via emulator. 

May 19, 2017, 23:2105/19/17
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good luck to you on this game.  I have given up that its not going to be fixed.  Will go find another game.
May 26, 2017, 17:0505/26/17
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Jake

I downloaded the software you recommended but it still didn't fix my scroll bar when I go to try and gather resources or attack a city.  I still can only see the first 3 troop types.   The crashing disappeared.   Not sure why I can't scroll to add other troop types.  I am basically not able to play the game since I am not going to have a bazillion of the lowest 3 troop types to do anything with.
May 29, 2017, 12:3305/29/17
281
kow.throne said:

Jake

I downloaded the software you recommended but it still didn't fix my scroll bar when I go to try and gather resources or attack a city.  I still can only see the first 3 troop types.   The crashing disappeared.   Not sure why I can't scroll to add other troop types.  I am basically not able to play the game since I am not going to have a bazillion of the lowest 3 troop types to do anything with.
So u probably play on notebook or tablet?
May 30, 2017, 15:0405/30/17
281
But emulator way uglier then web version
May 31, 2017, 13:3005/31/17
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Jake said:


But emulator way uglier then web version

Lol =D I really used to an emulator. For me, it doesn't looks ugly 

May 31, 2017, 13:3105/31/17
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but I sure that new version is good too

Jul 10, 2017, 13:0007/10/17
65
You should try "fullscreen" it may help
Aug 18, 2017, 00:1208/18/17
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The game isn't even loading for me anymore. I try to start it up and it just stays at zero percent. I have waited 10 minutes to 20 minutes and still at 0%. Restarted my laptop and Chrome browser and still it won't even load for me. It's irritating and if I can't log on imma get kicked from my order because they have a rule of only active players allowed. Anyone who isn't on within 3 days gets kicked. And not only just the order thing. I just genuinely want to play the game but it's not letting me. Does anyone know how to trouble shoot this and make the game load back up again? I'd really appreciate the help.
Sep 23, 2017, 14:3109/23/17
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I'm having exactly the same problem as user User ID: 1606088 and have raised tickets but the stock replies and solutions don't work.  I'm not a particularly tecky person but have tried my best and shut down, rebooted etc. as well.  I've also spent money and as enjoying the game but this makes it pretty well useless.


Was there ever a final solution to the problem that started in May?

Jan 20, 2018, 19:2301/20/18
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I found that if you are very patient and hand steady, place your cursor over the grey bar on the right side and SLOWLY move it from top to bottom, you will see it turn from grey to white ..... BINGO we have a winner. press and then move the bar down. It works that way for me hope it does for you too.
Jan 23, 2018, 14:4801/23/18
281
wuckster4 said:

This problem tormented me.  Occasionally it worked but most time NO.  Could not scroll vertically.


What I did to fix the problem was to fiddle with Chrome browser screen setting.  Hit Command-Minus or Command-Plus to change Chrome's resolution.  Not all settings will work, which is the bad news.  But the good news, is that you (well at least I) could find one that worked. 


I think the problem had to do with what was mentioned above. Scroll bar was too small to allow you to select it according to Plarium code.  No idea why only problems with attacking.   But now it works!  Fiddle with browser screen-resolution size. See if you have same results.
Hmm... good advice
May 20, 2017, 11:1605/20/17
232070

I have also submitted a ticket. Two actually. One where the game keeps crashing when I select certain Assailants camps on the map. The second ticket is the most critical. The pc version of the game does not allow you to equip any armor on your hero!  The button is completely flat, greyed out. It does nothing. It's been a week with no response from support. I contacted the group on Facebook and was told to be patient. 

My character is severely gimped without the bonuses from gear. I started another character on the phone version. The gear works fine on there. Unfortunately I spent quite a bit of money already on the PC version and if I have to abandon that game, it's going to hurt to start all over!  I don't feel that the PC game was adequately tested before release. Crafting gear is a huge part of the game.

Is there a list anywhere of known bugs and a time estimate of when this will be fixed? I keep getting messages from my Order leader advising me to get proper gear. I need some help, please!


I use Chrome, but it's not the browser. It's in the game coding. Someone forgot to activate that button. I have crafted gear that's way out of date now since I have leveled past it, without ever getting to wear it.

Dikiny on Forberg
May 18, 2017, 11:2205/18/17
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its not a resolution issue.   I have turned on developer tools in Chrome.  There are some errors in the java script  and how they are rendering the screen.  Obviously nobody from the company is eager to address the issue.   I guess most people are using phones or tablets which there isn't an issue.  So being a person on a laptop I am probably a very small percentage.   So for those like me who want to use a desktop or laptop we are out of luck on this game.  I could probably take the time to address the java script but it could be overwritten the next time I start the game.  Not worth my time.  
May 17, 2017, 16:4905/17/17
232070

This is the image of the problem.

https://drive.google.com/file/d/0B6Wbb1TFmGqYSkhhYzdrSEhHWTg/view?usp=sharing

This is the demo I created.  Its a webm file type.  It shows that I can go to the bank and scroll.

But when I try and do an offensive task then the scroll bar doesn't work.

https://drive.google.com/file/d/0B6Wbb1TFmGqYcDdTTmptdGlCQTg/view?usp=sharing


Not sure how long you can access these.  I wasn't able to record it when it goes into full screen.  It is the same behavior both ways.

May 17, 2017, 15:0005/17/17
281
Can you attach screenshot so we can see your problem too?
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